Change & Services Introduction Management
3 weeks ago
Job Title: Change & Services Introduction Management
Company: Client in the mining sector
- Purpose: To lead a team of professionals providing support, guidance, and assistance to users of Operational Technology solutions and services within Global IM for various sites and regions.
- Industry Knowledge requirements:
- IM discipline and governance
- Familiarity with IT monitoring and management tools (e.g., Nagios, SolarWinds)
- In-depth understanding of IT systems, networks, and infrastructure
- Experience with IT service management (ITSM) tools like ServiceNow, BMC Remedy
- Experience with ticketing systems like ServiceNow for incident management
- Bachelor's degree in Information Technology, Computer Science, or related field
- Certifications such as ITIL are highly beneficial
- Troubleshooting Skills:
- Strong analytical and problem-solving abilities for diagnosing and resolving IT incidents and problems
- Understanding of troubleshooting methodologies and tools
- Leadership skills for resource utilization
- Awareness of regional and local conditions
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