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Change Manager
2 weeks ago
Introduction
Role Purpose
Lead change management activities by ensuring that standardized methods and change management methodologies are used for efficient and prompt handling of all changes in the business in order to maximize the return on investment and / while minimizing the impact of change-related challenges on productivity, production, employee retention, adoption and operations within the business.
Requirements:
Qualifications:
- Relevant Bdegree (essential) with a degree in the field of Behavioural Sciences or equivalent (desirable)
- Change management certification (essential)
- Experience:35 years' experience in a change management role (essential)
- Experience integrating change activities into business strategy (essential)
- Experience in the financial services industry (essential)
- Experience in project management (desirable)
Knowledge:
- Knowledge of change methodologies, principles, and approaches
- Knowledge of project management methodologies and approaches
- Knowledge of agile methodologies
- Knowledge of organizational models and strategy
- Knowledge of systems thinking/theory
Accreditation
- Prosci Certified Change Practitioner (essential)
Duties & Responsibilities
INTERNAL PROCESS
- Develop a thorough understanding of the business strategy for the business area and key
Utilise and develop key change plans and assist with the
- successful implementation and support of those strategies.
- Collate, analyse and provide feedback and suggestions to drive change adoption, innovation
implementation of all business change within the business.- Inform the design, development, delivery and management of change related
communications within the area of change.- Conduct impact analyses, assess change readiness and identify key stakeholders to inform
the change and execution plan.- Provide input, document requirements and support the design and delivery of training
programs, social support platforms, as well as organisational tools and information flow to
- build the required capability and support the adoption of the change.
- Identify, analyse and prepare risk mitigation tactics for the area of change to ensure the
and manage anticipated resistance for the area of change by implementing various change
- management tactics.
- Consult, coach and coordinate efforts with the ecosystem of change (micro and macro
plan, sponsor roadmap, coaching plan, training plan, resistance management plan to drive
- the adoption of the desired change.
- Support and engage senior and middle management leaders to create readiness and buy in
manage any change related activity and adoption- Guide and provide input to the project plan to ensure all change management elements and
activities are documented and integrated into the delivery plan.- Guide and provide input to the project plan to ensure all change management elements and
activities are document and integrated into the project plan.- Evaluate and ensure user readiness and effective stakeholder management.
- Identify, manage, monitor and report risks and issues associated with change
- Act as a key contact for all business change in the area whilst managing change initiatives
CLIENT
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Contribute to the process of negotiating objective and realistic service level agreements,
others to provide exceptional client service.- Deliver on service level agreements made with clients and internal and external stakeholders
in order to ensure that client expectations are managed.- Participate and contribute to a culture which builds rewarding relationships, facilitates
feedback and provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and
- Continuously develop own expertise in terms of professional, industry and legislation
-
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