People Operations Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Job Crystal Full time

A Travel Technology company based in Cape Town is looking for a People Operations Specialist to join their People team.

Working closely with the Head of People in the Cape Town office, this is an exciting opportunity to be a key player in helping to build a world-class people operations function.

The People Operations Specialist will be responsible for the day-to-day people operations tasks and efficiencies across the various touch points of the employee journey, including onboarding, offboarding, and all the touch points in between.


Location:
Waterfront, Cape Town, South Africa

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

  • Be the first point of contact for all employee enquiries and requests, providing exceptional support through various channels
  • Consistently and seamlessly executing daytoday people operations tasks, including but not limited to contract management, payroll, benefits, leave administration, etc
  • Coordinate onboarding processes and programmes, and play an active role in initiating scalable changes and improvements to drive a worldclass onboarding programme
  • Maintaining precise records and managing people data to ensure compliance with regulations and minimise risk; this includes tasks related to Employment Equity, WSP/ATR, and other people compliance matters
  • Contribute to the development of people policies/guidelines and procedures that will aid performance, help the business scale, and maintain the company culture.
  • Assist in managing employee relations issues in accordance with labour law and company guidelines
  • Support recruitment efforts by coordinating fullcycle recruitment activities; this may include assisting with sourcing, screening, coordinating interview processes, reference checks, and offer management as needed
  • Coordinate training and development programmes and take care of the daytoday management of the associated processes
  • Assist in executing employee wellness initiatives and contribute to people event planning and coordination
  • Identify and drive process improvements (onboarding, performance review systems, feedback loops, training, etc) that keep the employee experience and teams' mission at the fore
  • Analyse data and key insights from people operations and organisational development processes to inform decision making and enhance the employee experience

REQUIREMENTS
-
Customer Service Orientation - demonstrates concern and passion for the needs of the customer (internal and external) and continuously strives to meet those needs. Has exceptional interpersonal skills
-
Excellent communication skills (written & verbal) - the ability to clearly, openly and empathetically communicate across all levels
-
Continuous improvement orientation - does not accept the status quo. Continuously surfaces friction in the employee experience and recommends or/and makes improvements
-
Adaptable - open and willing to learn new things, take on new challenges and make adjustments to suit transitions in the workplace
-
Collaboration - the ability to work efficiently within the People Team and across departments in a streamlined manner
-
Problem Solving - ability to solve problems and provide advice when called upon
-
Urgency - ability to move quickly, make confident decisions with a sense of urgency, and independently manage daily work
-
Attention to detail - thoroughly and accurately completes tasks with a consideration of all the parts of the system. Work does not need to be checked or supervised.

BACKGROUND

  • Graduate Degree or Diploma in Human Resource Management/Organisational Psychology is preferred
  • 2+ years of relevant working experience in an HR/People Administrator role, preferably in a fastmoving, dynamic Tech company
  • Experience using an HRIS system such as BambooHR
  • Proficient in the company operating systems, which include Google Workspace and Slack, or a proven ability to learn new systems quickly
  • A solid understanding of South African labour law and compliance requirements
  • Ability to manage multiple and constantly shifting priorities
  • Familiarity with employee engagement research, performance management systems, and training and development. However, a keen researcher and explicator of key insights will do.
  • Must be a wellbalanced facilitator and strong communicator who does not shy away from any question
  • Must be someone who wants to learn and grow over time, and who is also willing and able to deal with the administrative side of the role

BENEFITS

  • Access to travel discounts and vouchers
  • Company retirement benefits
  • Company laptop and accessories
  • One halfday additional leave per month

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