IT Technician

2 weeks ago

Johannesburg, Gauteng, South Africa Ivanhoe Mines Full time

IVANHOE MINES is looking for a IT Technician.

Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused on developing and expanding its four principal mining and exploration projects in Southern Africa. The development of the Kamoa-Kakula copper mining complex in the Democratic Republic of Congo(DRC), the Platreef palladium-rhodium-platinum-nickel-copper-gold discovery in South Africa, the extensive redevelopment and upgrading of the historic Kipushi zinc-copper-germanium-silver mine, also in the Democratic Republic of Congo and exploration on the Western Foreland, near Kamoa-Kakula.

Play your part in our team succeeding...

Purpose of the role:

Requirements:

  • A minimum of 5 years' experience with data management and general hardware and software support.


 Grade 1
  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Valid driver's license
  • Degree or Diploma in an ICT related field (advantageous)
  • CompTIA Security+ Certification
  • MCSA Microsoft Certified Solutions Associate Qualification
  • CCNA certified / Fortinet NSE 7 (advantageous)

Minimum advanced skills and knowledge in:

  • Trouble shoot software related problems.
  • Demonstrate an advance understanding of TCPIP protocols.
  • Support hardware and software platforms adopted by the Company.
  • Troubleshoot network related problems.

Your Key Performance Activities will include but not limited to:

  • Reporting, Monitoring & Evaluation, Audit: Ensure that all ICT reporting is aligned with standards, guidelines and schedules.
  • Maintain desktops and laptops.
  • Maintain current and accrued inventory of technology hardware, software & resources (100% accuracy of asset register).
  • Identify and prepare old hardware for disposal according to company disposal policy.
  • Troubleshoot and diagnose all reported issues.
  • Provide 1st level network support: Troubleshooting and resolving of any issues with the networking infrastructure and to escalate if necessary.
  • Add and set up new users on all relevant system.
  • Access the Help Desk to record, accept or resolve all IT calls that has been logged.
  • Troubleshooting and diagnosing of all reported issues on the helpdesk.
  • Establish and maintain good working relationships and an effective / sound communication system within the operation.
  • Housekeeping (DC, UPS Room, Tech Room and Office equipment installs etc.)
  • Alert Monitoring
  • Day to day cost Management (1 cost saving initiative per quarter).
  • Seek own development and leaning opportunities (1 Intervention per quarter).
  • Repairing and replacing equipment as necessary.
  • Security Management: Assisting in implementing and maintaining security measures to protect the organization's computer systems, networks, and data from cyber threats. This includes antivirus software management, access control, and data backup procedures.
  • Takes cognisance of and adhere to Company policies, procedures and relevant legislation. Manage and report on noncompliance issues.
  • Model behaviour that is consistent with the Company Safety, Health and Environment Vision and Values. Manage and report on noncompliance issues.
  • Effective Team Player:
  • Maintain and manage healthy relationships within own team and across teams.
  • Responsible to provide support to team within area of responsibility.
  • Responsible to share knowledge and skills with coworkers.
  • Responsible to use communication and feedback channels effectively.
  • Effective Self Management: Responsible for managing own work performance and completing tasks as per set timelines and standards.

The finer details:


When applying, please submit a PDF version of your CV together with certified copies (certification within a 3-month period) of your ID/passport, drivers license and qualifications.

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