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Sales Team Leader

3 months ago

Johannesburg South, South Africa CallForce BPO Specialist Full time

Sales Team Leader


CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.

Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

Responsibilities

  • To guide and support team members
  • Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
  • Driving operational and technological efficiencies within the team
  • Handling difficult customer complaints or enquiries
  • Drive quality control and ensure corrective action are taken where required
  • Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
  • Forecasting capacity against plan on a weekly/monthly basis
  • Ensure adherence to the operational policies and procedures
  • Participating in the recruitment and selection of staff
  • Monitor performance on regular basis and provide constructive feedback
  • Proactively encourage high performance at all times
  • Ensure all staff issues are dealt with appropriately and within a timely fashion
  • Ensure all daily, weekly and monthly workloads are completed
  • Motivating, developing and retaining staff
  • Identifying staff training needs and planning of training sessions
  • Adhering to all HR policies and procedures
  • Monitor performance on regular basis and provide constructive feedback

Requirements:

  • Min 2+ years sales team leader experience
  • Strong sales ability & ability to handle client objections
  • Proven track record of meeting sales targets
  • Excellent communication skills in English & 1 other language
  • Background in telecommunications will be an advantage
  • Clear criminal records
You will earn Basic of R R15 000 per month, plus lucrative commission and incentives. Must be willing to work additional hours and 2 Saturdays to meet targets.

Salary:
R10, R15,000.00 per month

Experience:

Sales Team Leader: 1 year (required)

  • Telesales: 2 years (required)