Airport Management Centre Representative

2 weeks ago


Durban, KwaZulu-Natal, South Africa FlySafair Full time
KwaZulu Natal, Durban
- (Market related)

Flysafair requires the services of an

AMC Representative that will report to the

Airport Manager and be based at

King Shaka International Airport.

RESPONSIBILITIES:

REQUIREMENTS:

  • AMC
  • Monitor the daily operational plans as shared by OCC;
  • Information Dissemination Planned issues, service provider's constraints/shortages;
  • Cross check of the daily movement to ACSA parking bay list;


Event Detection
  • Monitor the Apex system to detect any abnormalities, possible delays and bay changes;
  • Events Analysis and Decision Making
  • Analyze any aircraft technical problems;
  • Responsible to communicate ETA's to service providers to meet SLA agreements;
  • Follow up with service providers if services are not in the bay as per SLA standards;
  • Communications participate in communications where input is required, internally and externally;
  • Performance Monitoring, OTP;
  • Performance Monitoring (Process Quality)
  • Input and agree on KPI, monitor deviations;
  • Negotiating best solutions towards bay/gate allocation's as per airline preference;


Reporting
  • Review trends and any nonconformance or deviations within the reports and engage with stake holder to close the gaps;


Shift Handover Duties
  • Provide a comprehensive end of shift handover
  • 24 Years AMC/OCC experience;
  • Matric;
  • Excellent communication skills;
  • Solid computer literacy;
  • Excellent phone etiquette;
  • No criminal or credit record;
  • Be able to work under pressure:
  • Good understanding of operational requirements;
  • Good decisionmaking skills.

PERSONAL ATTRIBUTES:

  • Punctual;
  • Excellent understanding or experience of functioning and decision making during IROPS;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Team player;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal office hours;
  • Remains focused in order to handle objections.

APPLICATION GUIDELINE:

-
APPLICATION GUIDELINE:
  • FlySafair reserves the right
  • Not to proceed with this vacancy


Reference number
  • JHB000735

Preference will be given to members of under-represented designated groups.



CLOSING DATE:
05 JUNE 2023


For more information please contact:

  • Nomsa Qobose


  • Durban, KwaZulu-Natal, South Africa FlySafair Full time

    Safair Operations, operating as FlySafair, has a vacancy for an AMC Representative at our King Shaka International Airport. The successful applicant will report to the Airport Manager.RESPONSIBILITIES: Monitor the daily operational plans as shared by OCC; Distribute information regarding planned issues, service provider's constraints /shortages; Cross check...


  • Durban, KwaZulu-Natal, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITIES:Manage and authorize purchases and invoices for Passenger Services, Crew and Technical;Manage costs in respect of delay and missed connections;Motivate for any additional contracts related to purchasing;Implement cost-saving initiatives and manage external service provider relationships;Attend to common interest matters;Ensure adherence to...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Educor Full time

    Call Centre Manager (National/Sales/Campaigns) ( JB3169): Durban, Kwa - Zulu Natal - SalesCall Centre Manager (National/Sales/Campaigns) ( JB3169)DurbanMarket RelatedCall Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and...


  • Durban, KwaZulu-Natal, South Africa FlySafair Full time

    KwaZulu Natal, Durban- (Market related)Flysafair requires the service of a AIRPORTS:SPECIAL PROJECTS, TRAINING AND QUALITYCOORDINATOR that will report to the Manager: National Airports and be based in DurbanRESPONSIBILITIES: Ensure all airports are operating within the policies and procedures set out in the Passenger Services Manuals. Assist with updates of...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa The Faculty Full time

    Job Title: Call Centre ManagerLocation: Umhlanga, Durban South AfricaExperience: 7-10 years in a Call Centre EnvironmentAbout Us:The Faculty is a dynamic and rapidly growing company based in Durban South Africa. We are seeking an experienced Call Centre Manager to lead our customer-centric team. We pride ourselves on delivering exceptional service to our...


  • Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

    We are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all of our people within the business. Our highly engaged environment...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Neema Financial Services Full time

    Job Advert: Call Centre Manager with 2 Years of ExperienceAre you an experienced and dynamic Call Centre Manager with a proven track record of success? We are currently seeking a highly motivated individual to lead our call centre team as a Call Centre Manager.Responsibilities: Manage and oversee the daily operations of the call centre, ensuring efficient...


  • Durban, KwaZulu-Natal, South Africa CCI Call Centre Full time

    South Africa's Largest Contact Centre is recruiting customer service agents for our USA Campaign.- What's in it for you:_ Guaranteed Basic salary R5500 USA Allowance R1000 Night Shift Allowance Amazing incentives Awesome growth potential Exposure to dealing with international customers- Requirements:_Strictly 6 months Strong contact center and retail...

  • Call Centre Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa The Mr Price Group Full time

    Do you enjoy working in an environment with a strong focus on customer experience and customer engagement?Mrp money is looking for a self-motivated, passionate and energetic Customer Support Representative to join their fast-paced team._ your purpose_The Customer Support Representative will be responsible for ensuring that customer's queries and...

  • Call Centre Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa MyCalling Full time

    Call Centre ManagerAre you ready to take the next step in your career?The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations.What would make you a good fit for this role?Must be willing and able to work in a shifted...


  • Durban, KwaZulu-Natal, South Africa Careerbox CCI Full time

    South Africa's Largest Contact Centre Is Recruiting Customer Service Representatives for various USA campaigns.What's In It for You Guaranteed Basic salary of R5000 Campaign Bonus Night Shift Allowance Amazing Incentives Funeral Benefit Cover, Access to company clinic and salon CommissionRequirements: Customer Service experience within a call centre (this is...


  • Durban, KwaZulu-Natal, South Africa Microminder Full time

    Key Responsibilities: Manage daily activities and allocate resources to boost operational efficiency. Foster relationships with brand partners and external suppliers. Lead and inspire our call center staff, overseeing hiring processes. Formulate and execute strategies to enhance call center operations. Perform assessments, reviews, and analyses to guide...


  • Durban, KwaZulu-Natal, South Africa Careerbox CCI Full time

    South Africa's Largest Contact Centre is recruiting Customer Service Representatives to support international customers and provide a world class experience.- What's In It For You:_ Guaranteed Basic Salary of R5000 + Night Shift Allowance R1000 Campaign Bonus/Attendance Bonus Amazing Incentives Awesome Growth Potential Exposure to dealing with international...


  • Durban, KwaZulu-Natal, South Africa vivo Full time

    1. Establish and identify new relationships within Call CentresAnalyze Call Centre performance on a weekly, monthly, quarterly and annually basisDrive sell-through of all company productsMonthly and quarterly training on New Product Introduction (NPIs)Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and ExecutivesMeasure...


  • Durban, KwaZulu-Natal, South Africa vivo Full time

    1. Establish and identify new relationships within Call CentresAnalyze Call Centre performance on a weekly, monthly, quarterly and annually basisDrive sell-through of all company productsMonthly and quarterly training on New Product Introduction (NPIs)Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and ExecutivesMeasure...

  • Marketing Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Mustard Seed Relationship Marketing Full time

    Job descriptionWe are an advertising agency, specialising in the marketing of shopping centres, seeking a well rounded marketing manager.The person will represent the agency on-site at a shopping centre in Phoenix, Durban, KZN. The person will be responsible for the execution of above-the-line and below-the-line campaigns for an upmarket shopping mall. They...


  • Durban, KwaZulu-Natal, South Africa RCL FOODS Careers Full time

    RCL Foods is seeking a Customer Service Centre (CSC) Manager to join the Vector Logistics Division. The role will be based in eThekwini and will report to the Sales Director.RCL Foods entrusts the CSC Manager to manage the entire CSD and PSD call centre operation, driving the implementation of appropriate call centre standards, measurements, resourcing and...


  • Durban, KwaZulu-Natal, South Africa Careerbox CCI Full time

    South Africa's Largest Contact Centre Is Recruiting Customer Service Representatives for various USA campaigns.What's In It for You Guaranteed Basic salary of R5000 Campaign Bonus Night Shift Allowance Amazing Incentives Funeral Benefit Cover, Access to company clinic and salon CommissionRequirements: Customer Service experience within the Hospitality...


  • Durban, KwaZulu-Natal, South Africa RCL FOODS Careers Full time

    RCL Foods is in search of a Customer Service Centre Trainer to join our Logistics Division. The role will be based in Durban, KwaZulu Natal, and report to the Customer Service Centre Specialist. The purpose of this role is to lead in the analysis, design, development, implementation, and evaluation of training programmes in accordance with the requirements...


  • Durban, KwaZulu-Natal, South Africa TB HIV Care Full time

    Job Advert Summary:Purpose of the positionProvides oversight and supervision for case management in the PPPREV programme.Minimum Requirements: Grade 12 or equivalent qualification Ability to work with spreadsheets Certificate in MS office 23 year's work experience in data management Proficiency in English and isiZulu Drivers licence will be an additional...