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IT Support Manager
2 weeks ago
About the role:
Responsibilities:
- Successfully manage and lead a team of Application Support Engineers, Customer Success Consultants, and Field Technicians.
- Lead and prioritise workload.
- Interact with internal teams to trouble shoot and resolve complex problems.
- Ensure adherence to ICT procedures and policies (i.e., change control, security and auditing, release, configuration, problem, and incident management.
- Maintain good working relationships with internal departments such as Sales/Key Accounts and Development.
- Develop, coordinate and promote the effective functioning of problem management activities.
- Creating reports and metrics to measure performance and identify areas for improvement.
- Providing production support.
Requirements:
- Be in possession of ICT Technical degree/ B-Tech.
- Should have experience in managing a support team using industry recognized delivery methodologies I the financial technology industry.
- Able to thrive in a fastmoving environment.
- The ability to convey information clearly and effectively to different audiences internal departments and end users.
Ability to commute/relocate:
- Bedfordview, Gauteng: Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma (preferred)
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