Outbound Contact Centre Team Leader

Detail:Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents.Qualifications, Experience and Skills: Grade 12 and further studies in Management and Contact Centre Minimum of 4 years Contact Centre Team Leader experience in Customer...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centreRole PurposeTo manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

The Team leader will be responsible for the management and performance of a team of Call Centre agents based in Randburg, Gauteng.Main Responsibilities (including but not limited to):Achieve daily and monthly targets. Drive efficiency and achieve all key KPI's. Coach the agents every day to ensure positive results and conduct quality checks to identify areas...

The Agent is responsible to effectively assist customers with general and specific queries, handling complaints by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain...

Customer Service Verification Agents**Based in Randburg**Shifts between 09:00 am 19:00 pm**Working from Monday to SundayÂÂOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to:Must be able to communicate with...

The Contact Centre Manager is responsible to ensure a one-stop service for assigned clients and allocated Learners and to enhance the overall experience of the customer.The Contact Centre Manager is responsible for establishing strong business relationships within Isonxperiences functions and to improve customer service to achieve the business objectives of...

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIRED Minimum Matric qualification is mandatory. Tertiary qualification or course in...

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIRED Minimum Matric qualification is mandatory. Tertiary qualification or course in...

Kairos International has expanded operations to Randburg and is on the lookout for 4 x experienced Field Marketing Team Leaders for our Vehicle Tracking Sales department and for our Funeral Sales department.Minimum experience of 1 year in the role is essential.Salary is market related however inclusive of bonus, incentives and commission to make a very...

Team Leader Experience in outbound call center 23 years experience a must Connex 1 Knowledge advantage Debt Collections Experience Advantage Matric Salary R R Start Date 1st February 2023Salary: R12, R15,000.00 per monthEducation: High School (matric) (required)Experience:Call Center: 2 years (required)Language: English (required)Ability to Commute:...

IT Team Leader - Data Centre - RandburgResponsible for designing, advertising and managing the physical Data Centre InfrastructureMinimum requirements: IT Degree or Diploma Experience and training in ITIL and CobIT 5 years VMware experience 3 years hardware storage experience Managed a team of 3 for a minimum of 2years. Willingness to travel and work...

PayJoy Team Coach 4 Month Contract based in RandburgShift environment Monday to SundayÂ09:00 am - 18:00 pm / 09:00am - 19:00 pmÂOVERALL PURPOSE OF JOB:The position of the Customer Service Team leader is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service...

Job DescriptionTo lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfactionResponsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationshipMust be knowledgeable on all aspects of the company products, processes and...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.Overview and Requirements: 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience...

To contact prospective customers telephonically and sell Credit cards on behalf of our client in an outbound call centre environment Close sales and negotiate with prospectiveMinimum Requirements Grade 1 Clear credit and criminal record Minimum months proven track record in outbound sales environment selling Credit Cards Contactable references

OUTBOUND COLLECTIONS AGENTRandburg, JohannesburgSalary: Basic + Uncapped CommissionJOB ROLETo contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act ('DCA), National Credit Act ("NCA") and the...

JOB SUMMARYThe Sales Manager at IconAF is the leader of, and is responsible for, the sales performance and behaviourof the Team Leaders under their management.Responsibilities & DutiesTo coordinate, plan & deliver day-to-day teams' tasks & activities in order to execute call centre transactions accurately & timeously in support of organisations policy...

Our client in the Hair Care industry is currently looking for a Call Centre Agent in Randburg.Duties & Responsibilities: Obtaining client information by answering telephone calls or responding to messages left on the answer phone. Ensuring that the clients profile and details are completed as accurately and completely as is possible. The capturing of new...

We are looking for professional enthusiastic, motivated, and exceptional outbound sales agents with experience in short term outbound sales experienced.Must have: Matric 23 years short term insurance experience in an outbound call centre (telesales experience) Fluent in English Good communication skillsResponsibilities: Interacting with clients...

Job descriptionMain Job Function: Coach the team in order to achieve sales targets. Coach the team in order to ensure the quality of sales meets the appropriate Standard Monitoring attendance and punctuality daily Ensure that all staff adhere to the weekly performance targets. Conduct regular review of all Call Centre Agents performance and ensure...