Contact Centre Manager

Customer Service Verification Agents**Based in Randburg**Shifts between 09:00 am 19:00 pm**Working from Monday to SundayÂÂOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to:Must be able to communicate with...

The Agent is responsible to effectively assist customers with general and specific queries, handling complaints by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain...

JOB SUMMARYThe Sales Manager at IconAF is the leader of, and is responsible for, the sales performance and behaviourof the Team Leaders under their management.Responsibilities & DutiesTo coordinate, plan & deliver day-to-day teams' tasks & activities in order to execute call centre transactions accurately & timeously in support of organisations policy...

Kumon Parktown North Study Centre (Pty) LtdJob Spec: Centre AssistantReporting Structure:The Centre Assistant will report to the Instructor/owner.Job Overview:The Centre Assistant is mainly responsible for marking and recording students' classwork and homework, but may also required to assist the Instructor in instructional and administrative tasks.Daily...

We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients.Job briefWe are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression organization.Your...

The Team leader will be responsible for the management and performance of a team of Call Centre agents based in Randburg, Gauteng.Main Responsibilities (including but not limited to):Achieve daily and monthly targets. Drive efficiency and achieve all key KPI's. Coach the agents every day to ensure positive results and conduct quality checks to identify areas...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centreRole PurposeTo manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

Our client in the Hair Care industry is currently looking for a Call Centre Agent in Randburg.Duties & Responsibilities: Obtaining client information by answering telephone calls or responding to messages left on the answer phone. Ensuring that the clients profile and details are completed as accurately and completely as is possible. The capturing of new...

Job DescriptionThe incumbent is responsible for offering service excellence to the independent F&Is and guiding them on the latest electronic offerings, compliance and governance Ensure operational excellence through the delivery of work processes according to defined quality standards Adheres to compliance and internal motor governance processes Delivers...

Looking for a job to challenge your excellent customer service skills? Look no further.Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant.We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client...

Job DescriptionDear Future, Call Centre AgentRole Purpose:Telephonic communication with client base to provide accurate product information in line with standards protocols.Are you someone who can: Drive significant growth and profitability in the context of cost management. Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver...

Job DescriptionTo lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfactionResponsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationshipMust be knowledgeable on all aspects of the company products, processes and...

Job DescriptionTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolvedTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Drive significant growth and profitability in the context of cost...

Closing Date2023/03/0- Reference NumberSHO Job TitleCall Centre Supervisor Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg - Computicket House Purpose of the Job To support and coordinate the functions of the business from call centre perspective. All aspects of overseeing Call Centre Agents. Management...

EKS Solutionz is seeking to give young individuals an opportunity to join our Call Centre.The position will be based at our office in Oak Avenue, Randburg.Our Offer includes R3500 Basic Salary + R500 attendance bonus + Commission + Daily/Weekly/Monthly Incentives.We require the following:- Call Centre lead warming, lead generation or sales is MANDATORY:...

RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:1. Staff Management**: Lead, direct & monitor staff Ensure that there are sufficient staff quantities present to perform required duties within stipulated budget. Train and evaluate others Adhere to performance review schedule2. Stock Control**: Monitoring and controlling stock, ensuring...

Call Centre AgentsRequirements: Matric (NSC). Computer Literate. Well Spoken. Contributing to and driving sales by effectively calling clients. Achieving sales targets Ensuring your product knowledge is passed on to clients. Responsible for processing all correct information onto final sales. Adhering to sales team standards checklist skills. Possess...

Call Centre AgentsRequirements: Matric (NSC). Computer Literate. Well Spoken. Contributing to and driving sales by effectively calling clients. Achieving sales targets Ensuring your product knowledge is passed on to clients. Responsible for processing all correct information onto final sales. Adhering to sales team standards checklist skills. Possess...

RESPONSIBILITIES: The Trainer will be responsible to schedule and conduct internal training programs, on system usage and policy & procedure to ensure operational efficiency within the Call centre; Ensure all training is conducted in due time to equip new staff to commence with go live / working; Observing the daily operations of call centre employees and...

Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryExecute &...