German (Fluent) Client Care Agent

2 weeks ago


Johannesburg, Gauteng, South Africa BGA Recruitment Full time
Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:

Key Performance Areas:
Receipt and handling of inbound & outbound calls.

  • Ensure that calls are answered timeously, handled efficiently, politely and professionally
  • Ensure that careful attention is paid to the information being provided by the caller
  • Provide accurate information/instructions to the caller, if required
  • Ensure that the call is carefully listened for accurate understanding of the call
  • Accurately comprehend the information that has been provided
  • Ensure the confidentiality of the information relating to the call
Preparation of Reports (as required) and accurate record keeping.

  • Accurately capture the details received from the call.
  • Produce professional and detailed reports.
  • Assume responsibility for accuracy, and completeness of all tipoff reports
  • Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.
Quality and risk management.

  • Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower
General administration.

  • Follow correct procedures.
  • Provide assistance where required.
About You

You would need to have the following qualifications

  • A minimum of a matric qualification plus 3 years working experience in a customer services orientated position is a prerequisite for this position
  • Any formal qualification will be an advantage
You would need to have the following Experience and Technical competencies:

years working experience, preferably in a contact centre would be an advantage

  • An excellent command, ie. 100 % fluency in the German and English languages is a necessity
  • Fluency in any other Foreign language i.e. Arabic, French, Spanish, Dutch will be an advantage
  • All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
  • Ability to work shifts, public holidays and on weekends (project and call centre dependent) will be required

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