Current jobs related to L2 Service Desk Agent - Cape Town, Western Cape - NSC Global

  • German L2 Service Desk Specialist

    5 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job DescriptionAs a German L2 Service Desk Agent at ABC Worldwide, you will be responsible for providing exceptional technical support to our clients. Your primary goal will be to resolve issues efficiently and effectively, ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide 1st and 2nd level telephone support to clients, addressing...

  • MS Service Desk Agent

    3 days ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    Job Title: MS Service Desk AgentJob Summary:The MS Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, or tickets and resolving resulting incidents or service requests in accordance with established procedures and expectations.Key Responsibilities:Receive, log, validate, and...

  • L2 Desktop Support Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Motus Parts Full time

    Motus Aftermarket Parts: A Leading Provider of Automotive SolutionsWe are seeking a highly skilled L2 Desktop Engineer to join our team in Cape Town. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.Key Responsibilities:Respond to all incidents and service requests logged at the service...

  • German Language Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"h1": "German L2 Service Desk Agent", "p": "At ABC Worldwide, we are seeking a highly skilled German L2 Service Desk Agent to join our team. As a key member of our support team, you will provide exceptional customer service to our clients, resolving technical issues and providing expert guidance on Microsoft Windows and MS Office...

  • Service Desk Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"title": "Service Desk Analyst", "description": "Job SummaryABC Worldwide is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for clients via...

  • IT Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa NDC Personnel Full time

    Job DescriptionJob Title: IT Manager - Service Desk LeadJob Summary:We are seeking an experienced IT Manager to lead our service desk team and manage the service desk operations. The successful candidate will have a strong background in IT infrastructure management and team leadership.Key Responsibilities:Manage the service desk team and ensure excellent...

  • Service Desk Technician

    1 week ago

    Cape Town, Western Cape, South Africa 4cgroup Full time

    ### Job Overview At 4C Group, we're seeking a highly motivated and detail-oriented Service Desk Technician to join our team. As a Service Desk Technician, you will be the first point of contact for our clients, providing technical support and assistance to resolve their issues. ### Key Responsibilities * Provide exceptional customer service and support to...

  • Junior Service Desk Analyst

    5 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Junior Service Desk AnalystAt ABC Worldwide, we are seeking a highly motivated and detail-oriented Junior Service Desk Analyst to join our team. As a Junior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical...

  • Service Desk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa 4cgroup Full time

    Job Summary4C Group is seeking a highly motivated and detail-oriented Service Desk Technician to join our team. As a Service Desk Technician, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone,...

  • Front Desk Coordinator

    1 week ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job Title: Front Desk Receptionist **Job Summary:** We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Status Staffing. As a key member of our administration team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting various administrative...

  • Cape Town Booking Agent

    6 days ago

    Cape Town, Western Cape, South Africa iGrow Wealth Investments Full time

    Booking Agent Job DescriptioniGrow Wealth Investments, a leading property investment company in South Africa, is seeking a skilled Booking Agent to join their team in Cape Town.Key Responsibilities:Prospect and book 10 consultations per day, including personal meetings or virtual consultations, to support the Property Investment Strategist in achieving 6-8...

  • Front Desk Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Front Desk Coordinator at Numeral Financial Services Group serves as the first point of contact for guests and visitors, providing a warm welcome and ensuring a smooth and pleasant experience during their stay. This role involves managing front desk operations, handling inquiries, assisting with reservations, and supporting day-to-day...

  • Front Desk Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa RPO Recruitment Full time

    Job SummaryRPO Recruitment is seeking a highly skilled and organized Front Desk Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for clients and visitors.Key ResponsibilitiesClient and Visitor RelationsGreet clients and visitors...

  • Booking Agent in Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa IGrow Wealth Investments Full time

    IGrow Wealth Investments, a leading property investment company, is seeking a highly motivated Booking Agent to join their team in a dynamic role.To be successful in this position, you will need:A strong background in customer service and salesMinimum 2 years of experience in a telesales roleExcellent communication and interpersonal skillsA positive and...

  • Service Desk Support Analyst

    5 days ago

    Cape Town, Western Cape, South Africa Collinson Full time

    About the RoleWe are seeking a highly skilled Service Desk Support Analyst to join our team at Collinson. As a key member of our Service Desk team, you will play a critical role in ensuring seamless collaboration between our Contact Centre and Business Support units.Key ResponsibilitiesTicket Triage: Provide first-level triage for requests that require code...

  • Front Desk Coordinator

    3 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Front Desk Job DescriptionIsilumko Staffing is seeking a highly organized and customer-focused Front Desk professional to join our team.Key Responsibilities:Greeting Visitors: Welcome guests with a warm and professional demeanor, ensuring a positive first impression.Answering Calls: Manage incoming calls, redirecting as needed, taking messages, and providing...

  • Front Desk Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    About the Role:Totalstay is seeking a highly skilled and organized Front Desk Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing the front desk, and ensuring a seamless experience for our guests.Key Responsibilities:Greeting and Assisting Guests: Welcome visitors in...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    Job SummaryWe are seeking a highly skilled L1 Support Agent to join our team at Planet10. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users.Key ResponsibilitiesTechnical Support: Perform activities based on provided guides, interact directly with end-users, and conduct system health...

  • Help Desk Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    Job Summary We are seeking a skilled Help Desk Consultant to join our Customer Support Department at Spinnaker Software. About the Role As a Help Desk Consultant, you will be responsible for assisting our end-users with logging calls, troubleshooting, and escalating issues to the relevant departments. Your technical expertise in hardware and software...

  • Front Desk Associate

    1 week ago

    Cape Town, Western Cape, South Africa PULLMAN Full time

    PULLMAN Job Description **Job Summary:** We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at PULLMAN. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience. **Key Responsibilities:** * Provide warm and...

L2 Service Desk Agent

3 months ago

Cape Town, Western Cape, South Africa NSC Global Full time

Overview:
Providing 2nd level German

  • English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.


To be a successful Service Desk Agent, the individual must be customer and service oriented, self-confident, and have an aptitude for ICT issues.


Responsibilities:

  • Records the incoming client requests orders or incidents , creates tickets.
  • Questions the client thoroughly in the interest of fault diagnosis.
  • Monitors the systems and creates a ticket when a defect is detected.
  • Processes the incoming tickets (e.g. from the helpdesk).
  • Identifies, diagnoses and categorizes the incident/ call/ ticket and determines priorities.
  • Changes user settings from distance if needed.
  • Forwards more complex problems to next level of support.
  • Updates client information and the ticket management system throughout the whole process, and logs information.
  • Tracks tickets and informs the client about its status.
  • Observes the expected service levels as stated in the contract.
  • Closes the ticket.
  • Reports to the requester of report at the requested frequency.

Qualifications:

NOTE:
B2 GERMAN SPEAKING ESSENTIAL