Fleet Controller

2 weeks ago


Centurion, Gauteng, South Africa Moladira Skills Full time

MISSION
contact centre, from call management to response reaction and measurement, and the secondary mission of
assisting with administration and data.

The response centre will operate 24/7 on a three-shift basis. Each shift will be 8 hours. The hours per shift will be 06h00 to
14h00, 14h00 to 22h00 and 22h00 to 06h00.

RESOURCES

  • Computer and various software packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software)
  • Telephone
  • Internet access
  • Response Team Leader
  • Senior Bookkeeper/Payroll Administrator
  • Managing Director

PERFORMANCE CRITERIA

  • In keeping with the company ethos of the company, all customer and supplier interactions are to be performed
immediately

  • Uncompromising commitment to immediate communication and response to customers and suppliers.
  • Our culture depends heavily on ensuring time wasting activities are eliminated and proactivity is heavily encouraged
  • Ensuring that general administration and data capturing functions are carried out accurately, consistently, timeously and in
line with accepted company standards

  • Ensuring that company policy and procedures relating to administration are adhered to as well as all accounting and HR
functions are within statutory specifications and generally accepted accounting practises.

  • Supplying necessary reports to management.

CULTURE ETHOS

focused on ensuring that:

  • Right now we believe in a sense of urgency
  • Talk and do make sure everyone is included in the loop.
  • Build Trust trust each other, treat others with respect, admit mistakes, congratulate others
  • Recover quickly learn quickly, move on, save the day
  • Say sorry apologise even when it is not your fault, move on
  • Enthusiasm and a cando attitude

RESPONSIBILITIES

Underpinned by Right Now and Can Do:

  • Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the App.
  • Drivers will log panic or call me through the App.
  • Provision of regular feedback to the respective fleet controller on the status of repairs.
  • Maintains constant communication between the Driver, the Supplier and the Fleet owner
  • Monitoring and control of breakdowns, panics and call me's in the company Portal
  • Updates in the portal need to be completed timeously, as the incident occurs
leader to seek clarity.

  • Obtains client information by answering telephone calls and verifying information.
  • Maintains communication with IT by reporting problems and trouble shooting
  • General administration duties, relating to recording, reconciliation of data capturing.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Obtaining and updating Driver, Supplier and Mechanic contact details
  • General administration and filing
  • Accurate filing records and systems maintained
  • Preparing analytical reports for team leaders as required.
  • Determines eligibility by comparing client information to requirements.
  • Assisting with ad hoc administrative tasks as required
  • Ensuring that all records are in line with company procedure and accepted practices.

QUALIFICATIONS / BACKGROUND / EXPERIENCE

  • Minimum Grade 12 (Matric) qualification
  • Logistics background an advantage
  • Response centre background an advantage
  • Excel experience should be medium to advanced.

PERSONAL / TECHNICAL SKILLS

  • Sound verbal, written and telephonic communication skills in English
  • Sound computer literacy (Microsoft Office, Word, Excel)
  • Precise and accurate attention to detail
  • Energetic and flexible disposition
  • Ability to work under pressure and as part of a team
  • High ability to multitask

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