Client Due Diligence Specialis

2 weeks ago

Centurion, Gauteng, South Africa Momentum Investments Full time

Introduction


The CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to the Anti-Money Laundering (AML) requirements within RISO.


Role Purpose


The CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to the Anti-Money Laundering (AML) requirements within RISO.

This entails, but not limited to, initial Customer Due Diligence (CDD) screening, prioritisation of Enhanced Due Diligence (EDD) matters, requesting of missing required documentation and information on high-risk clients, and providing general support for the operational and client services environments.


A strong focus on client experience, efficiency handling, optimisation and offering world class service across multiple platforms to all stakeholders.


Requirements:

Qualifications, Experience and Knowledge**- Relevant investments or wealth (LISP) qualification (advantageous)

  • Matric/Grade 12
years' experience in a contact centre or in the investment or financial service industry

  • Momentum Investment systems knowledge (advantageous)
  • Momentum Investment process knowledge (advantageous)
  • Momentum Investment product knowledge (advantageous)
  • Understanding of legislation within the insurance industry
  • POPIA, TCF, FIC, AML, FAIS, LTA, etc.

Duties & Responsibilities

Enable legendary service delivery of the highest quality within your area of responsibility

  • With us it is personal and so we will require you to:
  • Deliver a positive, seamless, and professional customer service during every interaction with our clients in a considerate and timely.
  • Maintain a consistent differentiated client experience within a pressurised, fast paced and deadline driven environment.
  • Maintain client confidentiality.
  • Process valid client instructions accurately, the firsttime round, within set servicelevel timelines and quality.
  • Request and obtain any missing information, documentation and/or signatures by following the legislative, risk, compliance and product process and procedure.
  • Meet service targets (turnaround times, quality standards, etc.) and exceed client expectations.
  • Adhere to product, legislative and compliance processes, and procedures always.
  • Adhere to Client Centric and Treating Customers Fairly.
  • Participate and contribute to a culture of identifying and recommending improvements and changes that will facilitate and improve the client service experience, enhance cost effectiveness, increase operational efficiency, and reduce any risk or
  • Make active daily contributions to help achieve team goals, targets, and
  • Support the overall Momentum Investments service team, working together to create a combined centre of excellence.
  • Guide your team to followup and resolve client enquiries and problems through effective interaction with clients, product specialists, operations areas, and other internal or external staff in a timely and professional.

Self-development | Working towards your growth and development | 20% of time focus

  • Continuously learn about all our different transactions, processes, procedures, products.
  • Take the opportunity to use our selflearning modules and develop your knowledge.
  • Use our external training website to upskill and develop yourself.
  • Attend all training and assessments run within Momentum.
  • Stay abreast of legislation and how it impacts our world.

Competencies

Competencies and Skills
-
Business acumen | Understands how the business operates, what the key issues and risks are that drives business success, and how they impact on the commercial viability of potential ventures and the profitability of the of the Group.
-
Client commitment | Anticipates, meets, and exceeds client's needs by creating long lasting relationships that support the client value proposition, supports their financial wellness, and ensures client centricity.
-
Drive for results | Drive a sense of urgency, focus, accountability, agility, and execution to deliver business results.
-
Leads change and innovation | Actively leads change, does what is right for the business and drives continuous improvement through innovation.
-
Collaboration | Prioritises the business interests of Momentum Metropolitan and invests in the success of the Group by aligning effort across divisions.
-
Impact and influence | Persuade, convinces, influences, and inspires others, both within Momentum Metropolitan and externally to win support, loyalty, and gain commitment to the purpose.
-
Self-awareness and insight | Manage self and relationships with others effectively and provides perspective in difficult.
-
Diversity and inclusiveness | Are sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to th

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