Global Security Operations Centre Analyst

2 weeks ago

Cape Town, Western Cape, South Africa CTG Committed To Good Full time

Company Overview


CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions.

With past performance in 17 countries - from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.


CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we're skilled in emergency response to crises such as the Ebola outbreak in West Africa.

Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logístical and operational services, CTG saves multilateral organisations time and money. We handle all our clients' HR related issues, so they are free to focus on their core services.

The Role


CTG will establish a Global Security Operations Centre (GSOC), providing a 24 / 7 response capability to support the in country teams to manage crisis & respond to incidents.

The GSOC Analyst will monitor all incident reporting, identify trends & provide reports to CTG senior management, in country teams & flash reports to consultants.

They are part of the core team responding to incidents. This is a role for someone with strong analytical & teamwork skills.

Role objectives

Assigned as but not limited to:

  • Act as the 1st line of defence & triage for all incidents flagged to the GSOC, responding accordingly.
  • Filter & coordinate emergency medical requirements to our medical partners & follow up.
  • Monitoring of security situation in CTG's countries of operations through the organisations network of safety & security partners.
  • Targeted intelligence analysis, provide in depth analysis on specific countries upon request.
  • Push our relevant alerts & intelligence through the CTG Duty of Care (DOC) app in a timely fashion.
  • Provide periodic analysis & insight into CTG incidents & make clear recommendations for risk mitigation.
  • Build relations with CTG's high risk response companies.
  • Support the Global Risk Manager on the enterprise security risk management cycle.

Support the functions of the GSOC:

  • 24 / 7 response capability, initial call handling, triage, coordination with in country teams.
  • Filter & coordinate emergency medical requirements to our medical partners & follow up.
  • Coordination with security partners.
  • Action tracking & implementation in response to incidents.
  • Analysis of incidents & reporting to CTG senior management, in country teams.
  • Push out relevant security alerts & intelligence through the Tayo DOC app in a timely fashion, pulling in external feeds data & analysis where appropriate.
  • Secretariat for crisis management meetings.
  • Build & maintain CTG's database of medical providers with key information such as geolocalisation, core specialisation, key medical personnel, contact details etc.
  • Build & maintain CTG's database of approved accommodation in key locations.
  • Build air response network (for political evacuation & medical evacuation).
  • Maintain global contact directory.
  • Conduct after action reviews.
  • Run crisis management exercises across the organisation.
  • Information management, record keeping, security of information & accuracy of information in the incident management database.
  • Ensure all key CTG locations have up to date risk assessments & coordinate mitigating actions & follow up.
  • Medical claims handling & reporting.
  • Build strong relationships with CTG regional leaders & security teams, leading regular meetings with the field security community for training & knowledge sharing.
  • Seek to achieve standardisation of CTG approach to DOC through training & communication & building strong networks across CTG operations.
  • Step in & deploy to new country operations (start up) where required (short term).
  • Perform any other duties which may be assigned.

Project reporting
This role reports to the GSOC Lead.

Key competencies

  • Advanced Degree in Political Science, International Affairs or relevant field (essential).
  • Minimum of 3 years of demonstrable relevant analytical experience (essential).
  • Minimum of 3 years of experience in complex or conflict afflicted environments (essential).
  • Fluent in English (essential).
  • Working knowledge of French or Arabic (desirable)
  • Analytical skills.
  • Critical thinking & problem solving.
  • Decision making.
  • Strong written & verbal communication.
  • Knowledge & understanding of different cultures & religions.
  • Teamwork.

Team management
This role has no team management responsibility.

Further information
Application Deadline: 2023/02/10

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