Global Billing Analyst

2 weeks ago

Cape Town, Western Cape, South Africa Impact Full time

Our Company:


If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer's success
  • The leading SaaS platform to automate partnerships affiliate, influencer, technology partners, and more
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community


Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi's, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships.

The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud.

Founded in 2008, Impact has grown to over 1000 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.


Your Role at Impact:

The Global Billing Analyst should be able to work with regional managers to ensure that things are

working well and can credibly interface directly with clients and partners in a world class organization in a

very professional way to solve issues and negotiate solutions. The Global Billing Analyst (GBA) is a detail

oriented individual with the ability to work in a fast paced, high responsibility environment.

The GBA is responsible for ensuring accurate, timely and compliant invoicing of our global customers.

The role acts as a high level client interface on all billing related issues, and in addition this role

recommends, champions, and document improvements to ensure self-serve and client satisfaction of our

clients. The Global Billing Analyst is familiar with all global billing procedures and can manage daily

financial transactions end-to-end.

The person is able to work independently and accurately, with a high degree of professionalism. The

person has a high standard of professional communication (both written and in person).

This role reports to the Associate Manager, Billing Engine & Contracts Admin, in South Africa

What You'll Do:

Global Billing

  • All Global Advertisers are billed accurately and timeously as per their service level agreements
  • Capturing data accurately and timeously within various internal information systems
  • All credit memos, manual invoicing, accounting adjustments are executed on a timely basis for our global offices
  • All client finance tickets/queries created by business are dealt with in a timely manner
  • Support the Associate Manager, Billing Engine & Contracts Admin, in driving new initiatives in the
  • Billing process that contribute to longterm operational excellence

Financial Reporting

  • Client and company Audit Requests, Monthend and Yearend reporting
  • Act as a knowledge resource for both internal and external stakeholders. Provide finance specific training as needed

Key Outputs

  • Review and manage the processing of global finance tickets and queries out of the Cape Town
  • Daily processing of Billing through the different internal systems and vendor platforms
  • Interact with Operations, Engineering and Customer Support to resolve billing issues and client requests as required
  • Respond to finance related customer requests in a timely and accurate manner
  • Manually invoice customers as required within the billing system
  • Ensure process documentation is refined and updated regularly aligned with customer contracts
  • Complete monthly reporting as required
  • Assist in the financial setup of Accounts within the Billing Engine system
  • Assist in compiling audits specific to certain customers
  • Training in finance/billing areas of the system for CSM Teams as required continuously
- be a part of the company training program.

What You Have:

Billing & Collections Team

  • Strong organization and time management skills.
  • Excellent written and verbal communication skills along with excellent negotiation skills.
  • Flexibility and ability to manage multiple, competing priorities to completion, on time and within
- budget constraints.

  • International tax knowledge will be advantageous.

Business Acumen

  • Ability to digest and synthesize information from multiple sources and make dispassionate
- assessments of what needs to be done.

  • Work with cross functional operations teams.

Communications & influence

  • Excellent written and verbal communications skills with the ability to effectively facilitate and
- communicate through influence and negotiat

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