Coordinator: Client Liaison CRM

2 weeks ago


Johannesburg, Gauteng, South Africa Motus Corporation Full time

Purpose
To manage the organisation's CRM competency and communication to ensure maximisation for aftersales marketing opportunities.

Manage and optimise aftersales loyalty programme initiatives.

Position Overview:

Purpose
To manage the organisation's CRM competency and communication to ensure maximisation for aftersales marketing opportunities.

Managing and optimise the loyalty programme initiatives.

Specific Role Responsibilities:

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE
Deliver on agreed performance targets according to set procedures and service level agreement.
Execute work in line with governance and compliance processes.
Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
Ensuring the customer database is segmented effectively for targeted marketing activities.
Plan and deliver CRM activities across the company to drive customer retention and loyalty.

FINANCE
Execute work activities effectively and efficiently in order to maximise financial performance and profitability.

CLIENT/CUSTOMER
Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Oversee direct communication with customers through the CRM platform.
Provide customer journey map by analysing touch points within the organisation to maximise marketing opportunities.
Provide high quality customer service through the delivery of compliant and accurate documentation to ensure that requirements are met as prescribed by the
FICA, POPI Act, Consumer Protection Act and relevant others.

PEOPLE
Attend training initiatives to improve work quality and enhance own skills.
Own and live up to company values.

Qualifications and Experience:

Minimum Qualification
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05

Minimum Experience
2-3 years experience in a similar environment

Skills and Personal Attributes:

Minimum Requirements
Industry legislative compliance/ knowledge.

CRM Experience

  • Johannesburg, Gauteng, South Africa Alfred H Knight Group Full time

    WHAT IS ON OFFERAlfred H Knight has an exciting opportunity for a Client Liaison Coordinator to join the team in Johannesburg. As a Client Liaison Coordinator you will provide administrative support to your team and Manager. The role covers all aspects of managing job administration/coordination from client query through the running of the job and finally to...

  • Client Liaison

    2 weeks ago


    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established Travel company is seeking to appoint Client Liaison & Sales Co Ordinator.Matric Travel Diploma. Prior experience in a role as a Client Liaison Officer and/or Sales Coordinator (requirement) Travel industry background (A strong advantage) Ability to multitask functions across...

  • CRM Coordinator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Dye & Durham Corporation Full time

    CRM Coordinator - Johannesburg - OnsiteWHO ARE WE?Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and...


  • Johannesburg, Gauteng, South Africa Platinum Engineering Specialists Full time

    CRM CoordinatorMain Purpose of the Role: Optimizing and implementing the elected business CRM software program to market effectively to current and potential customers. To analyse buying trends or customer activity to improve sales. Using the elected CRM software program to improve potential and existing customer relationships.Reports to: Marketing...


  • Johannesburg, Gauteng, South Africa Aon Corporation Full time

    Posting Description:Client Liaison Officer:Do you have experience in retirement funding? Ready for your next move?We are hiring Aon South Africa is recruiting a Client Liaison Officer in our Retirement Funding department, based, on a hybrid basis, from our Head Office in Sandton. The client liaison officer services a portfolio of retirement and risk-benefit...


  • Johannesburg, Gauteng, South Africa Alistair James Company Ltd Full time

    Are you a goal-oriented, driven individual who enjoys communicating with people? Do you swim against the stream and question things? Do you have experience with taking a fast-growing business to greater heights? Are you looking for an environment that challenges you to become your best you? If yes, then you might be perfect for our Client Liaison roleHours:...

  • Client Liaison

    2 weeks ago


    Johannesburg, Gauteng, South Africa Tianjin Automotive Parts Inc. Full time

    Job Title: Supplier Liaison - Automotive Manufacturing Quality ControlJob Location: BMW Rosslyn Plant, JohannesburgJob Type: Part-TimeDescription:We are currently offering a part-time position as a liaison between suppliers and automotive manufacturers, at the BMW Rosslyn plant. The liaison serves as a representative for the suppliers and conducts...

  • CRM Data Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa Total IT Recruitment Full time

    Role Purpose Assist company with building and maintaining clients for life, using consumer relationship management software to analyse customer data, making recommendations regarding client experience initiatives Analyse data and create reports that will help company to better understand their clients and be the liaison between employees and the CRM...


  • Johannesburg, Gauteng, South Africa World Sports Betting (Pty) Ltd Full time

    PURPOSE: To oversee the CRM strategy implementation and ensure campaigns are set up, executed and monitored correctly. To assist with Affiliate partner marketing from exception to reporting.ESSENTIAL FUNCTIONS: Oversee the execution of strategies as required by the marketing head and customer support teams Manage daily campaigns and oversee reporting of...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Job Title: CRM Campaign SpecialistAbout the Company: Our company is a leader in the field of customer relationship management, providing innovative solutions and services to enhance customer loyalty and engagement.Principal Accountabilities:Designing, executing, and monitoring direct marketing promotions, campaigns, and interventionsMonitoring data quality,...


  • Johannesburg, Gauteng, South Africa EnableSA (Pty) Ltd Full time

    Our national client has a opening for a experienced Customer Relationship Liaison to join the Johannesburg team Develop and implement strategies for improving customer satisfaction and retention. Respond to customer inquiries and complaints in a timely and professional manner. Analyse customer feedback and use it to advise the various teams of how to improve...

  • CRM Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Job Crystal Full time

    CRM SpecialistJohannesburg, GP, R R50000 Per Month Sector: Marketing Posted: Wednesday, 16 August 2023Job DetailsJob Title: CRM and Performance SpecialistJob Summary:As a Senior CRM Specialist, you will be responsible for working with us to help clients launch or improve their CRM capabilities. You will play a crucial role in enhancing customer engagement,...

  • CRM Developer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Top Talent Professional Services Full time

    The CRM Developer is responsible for designing, developing, customizing, and maintaining the organization''s Customer Relationship Management (CRM) system to meet business requirements and enhance user productivity. This role involves developing CRM solutions, integrations, and extensions to optimize customer data management and support sales, marketing, and...


  • Johannesburg, Gauteng, South Africa Exim International Full time

    Purpose of the job:To support the sales team by acting as the client liaison relating to orders, promotions and pricing.Job specifications and experience: Matric / Grade 12 as a minimum requirement Minimum 3 years Sales administration experience Fully Bilingual (Afrikaans & English) Ability to multi task Support sales representative Clean driver's license...

  • CRM Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Clarins Full time

    CRM Specialist:Ready to bring passion into your career?A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".Operating in more than 150 countries, we...


  • Johannesburg, Gauteng, South Africa Crayon Full time

    Click through and apply here - How you'll roleAs a Client Liaison Consultant in a client-facing role, you will support and manage the relationships between the business and its clients, including stem cell banking, semen and adipose clients. You will also be responsible for sales and lead management. You should have the ability to provide exceptional service...


  • Johannesburg, Gauteng, South Africa Ioco Full time

    We are seeking a skilled and experienced Microsoft CRM Developer to join our dynamic IT team. As a Microsoft CRM Developer, you will be responsible for designing, developing, and customizing Microsoft Dynamics CRM solutions to meet the organization's business needs. If you have a strong background in CRM development, particularly with Microsoft Dynamics, and...


  • Johannesburg, Gauteng, South Africa Ioco Full time

    We are seeking a skilled and experienced Microsoft CRM Developer to join our dynamic IT team. As a Microsoft CRM Developer, you will be responsible for designing, developing, and customizing Microsoft Dynamics CRM solutions to meet the organization's business needs. If you have a strong background in CRM development, particularly with Microsoft Dynamics, and...


  • Johannesburg, Gauteng, South Africa Fempower Personnel Full time

    Join our client, a leading company in the financial services and banking industry, in their search for a Dynamics CRM Developer located in Sandton, Johannesburg.About the Job: As a Dynamics CRM Developer, you'll work with a diverse team to implement and customize Microsoft Dynamics CRM solutions, ensuring they meet the company's business requirements. Your...

  • SAP CRM Consultant

    2 weeks ago


    Johannesburg, Gauteng, South Africa HR Genie Full time

    Deloitte is looking for a SAP CRM Consultant to join the Enterprise Technology Performance - Operate team for client support.This would be a contract engagement, initial 6 months with a possibility of renewal depending on the project.High level CRM support (SAP) experience will secure the role. This is an urgent need for the team