CRM Data Analyst

2 weeks ago


Johannesburg, Gauteng, South Africa Total IT Recruitment Full time

Role Purpose

  • Assist company with building and maintaining clients for life, using consumer relationship management software to analyse customer data, making recommendations regarding client experience initiatives
  • Analyse data and create reports that will help company to better understand their clients and be the liaison between employees and the CRM software

Description

  • Provide ongoing analysis and implementation of required enhancements for company's CRM system/s.
  • Manage pipeline of CRM system requests
  • Provide CRM system support for all end users
  • Document and implement CRM system workflows
  • Monitor usage of key CRM system features
  • Create and manage Google reports using functions and pivots to be able to record data and build charts and solid understanding of SSRS reports
  • Provide daily, weekly and monthly reporting to key stakeholders
  • Communicate with key stakeholders to update them on the status of projects
  • Maintain customer relationship through regular communication providing customer service
  • Analyse data and create reports that will help company to better understand their clients and analyse data to determine areas of improvement for current processes
  • Help customers develop strategies to improve use of CRM technology features to increase efficiency

Qualifications and Experience
-
Tertiary qualification essential (Degree / Diploma) in Business/Commerce or Science

  • 3+ years' experience working with data sets in MS Excel* 3+ years' experience in delivering projects in either a business analyst or project management role
-
3+ years' experience working with a CRM system/s

Knowledge and Skills

  • Excellent analysis and problem solving abilities with regards to Communication, Technology, Customer Service, Problem Solving
  • Solid understanding of MS Excel capture & record data, building charts & graphs, use of excel formula functions, creating & utilizing pivot tables
  • Proficient with analytical and technical software
  • Proficient in using CRM software
-
Understanding of MS-Power BI tool and reports

  • Ability to explain complex processes and ideas
  • Proficient with software development life cycle
  • Proven track record in identifying and resolving customer issues

Job Types:
Full-time, Permanent

Salary:
R32, R40,000.00 per month

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)


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