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National Customer Manager

4 months ago

Johannesburg, Gauteng, South Africa DHL Full time

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

  • Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes._
  • We love our role in the world. And we're looking for the right people to help us maintain and grow it. People like you._

Role Description


Responsible to manage and develop the assigned National Channel sales territory in order to maintain and grow the DHL market leadership position.


As a sales professional at DHL you will own a territory / industry and direct the largest, most complex and most strategically significant negotiations, reaching agreements that have significant impact on DPDHL's bottom line.


The National Customer Manager will maintain a high-level of customer service with existing customers and leverage relationships to expand business.

Additionally, the sales professional will actively monitor and review customer sales activity and make adjustments to processes and strategies to help the business grow.


Key Responsibilities

  • Manage and develop a portfolio of prospects and existing customers.
  • Establish customer agreements, ensure pricing guidelines are applied, profitability targets are adhered to.
  • Develop and implement a strategy to major accounts in shortest possible time.
  • Exploit all opportunities from existing and potential customers.
  • Develop and implement a personal sales plan and call cycle that incorporates targets
  • Manage all customer related information through communication and sales tools
  • Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective measures.
  • Continuously develop DHL knowledge, commercial awareness and own skills.
  • Promote DHL brand image and values through own appearance & behaviour.

Minimum Requirements

  • Matric or equivalent
  • Excellent written and verbal Business English communication ability and skills
  • Own transport
  • Valid drivers license
  • 3 years experience in field sales (logistics / courier industry advantageous)
  • Experience in dealing with customers of large & established corporate firms.
  • Analytical skills
  • Computer Literacy
  • Ability to plan effectively
  • Knowledge of DHL Operations
  • Knowledge of Air Express Industry