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Training Manager

4 months ago

Sandton, South Africa Discovery Ltd. Full time

Business Unit:
Discovery Health
Function:Learning (Development & Training)
Date:16 Dec 2023- Discovery - Health
Discovery Health People supporting Functional Enablement
Training Manager/ Specialist
About Discovery

  • Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society.
    About Discovery Health People


The Discovery Health People team sits central to the Discovery Health environment and comprises of three functions namely Strategic Enablement, Human Resources and Learning and Development.

The team serves as a Centre of Excellence enabling business and operations to realise its strategies from a People perspective.

The Discovery Health People Vision is to be the best people function globally, focused on placing the best people, developing, and retaining them to enable the business vision.

We achieve this through a deliberate focus on four People Pillars:

  • 1. Attracting and retaining the best talent, and providing an environment for optimal performance, impact and contribution.
2. Cultivating and sustaining a culture of diversity and inclusion, where all our employees have a sense of belonging.
3. Developing and enhancing employee and leadership capability; and
4.

Offering a rich employee value proposition, prioritising superior employee experience and employee wellbeing.- The culture within the department is to continuously seek ways to elevate the People function through constant learning, knowledge sharing and innovation while driving best practice and change throughout Discovery Health.


About Functional Enablement

  • It is the central coordination of functional development through research and best practice, whilst delivering strategic initiatives and supporting the daytoday management of operational activities. Functions that make up the unit are Health Professional Support, Client Experience, Finance and Billing Operations, Corporate and Development Services, and Product Integration.
    Key Purpose
  • The ideal Training Manager will play a pivotal role in overseeing the Health and Field Force training, ensuring the transfer of essential skills and knowledge for optimal performance in their roles. This individual will be responsible for developing and implementing a robust skills development framework with a focus on building technical expertise.
    Key outputs
  • The successful applicant will be responsible for but not limited to the following job functions, but not limited to:
  • Develop the Training Strategy for the business unit.
  • Provide a biannual Training report covering all internal training requisitions.
  • Identify training requirements, address gaps, and create training plans/curriculums.
  • Identify leadership and staff development needs, facilitating sessions accordingly.
  • Customize, develop, and deliver training content for Field Force and Health business.
  • Ensure training aligns with iQS audit requirements and participate in biannual audits.
  • Manage the performance and delivery of training programs.
  • Continuously update knowledge through research.
  • Manage technology for learning programs.

Additional Responsibilities

  • Schedule and host monthly training meetings with the team and line manager.
  • Manage the yearly training plan, ensuring all deliverables are met and regularly updated.
  • Provide reports on attendance and completion of training initiatives.
  • Perform need analysis with team managers and Functional Enablement team.
  • Conduct Business Unit induction for Field Force.
  • Provide input into and QA of monthly incentive assessments and missions or role play exercises.
  • Oversee all training functions for the Field Force supported by inbusiness trainers.
  • Ensure Quality Assurance of training material.
  • Deliver adhoc training requests within the Health business.
  • Programme manage leadership development initiatives in the Health business
  • Formulate strategic learning and development plans for Key Account Management functions.
  • Revise and create program content for Health Professional, Hospital Benefit Specialists & Corporate Services teams.
  • Collaborate with various business areas to design and facilitate skills, product, and positioning training.
  • Implement a comprehensive selling and soft skill program for the field force.
  • Collaborate with external service providers to introduce best practices and support the learning program.
  • Spend time in the field to practically understand the engagement type of each Field Force team and identify opportunities for development and coaching.
  • Create accredi