Internal Banker

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time
Location- Johannesburg x- Cape Town x1

Job Purpose

  • To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the endtoend product, channels and solutions life cycle in line with Nedbank's client service strategy. Facilitate all aspects of enablement and servicing for TS CIB clients to ensure the successful implementation and usage by the client of the products, channels and solutions.

Responsibilities:

  • Financial:
  • Increase business revenue by identifying opportunities to expand existing business or generate new business through interacting with clients.
  • Provide further service offerings, beyond the current product suite to grow the client base and product utilisation across Nedbank.
  • Constantly look to identify efficiency improvements by reviewing and adapting the quality of client servicing support processes.
  • Customer:
  • Understand the assigned sector client needs, touchpoints and trends to provide a world class support service.
  • Align and adapt business processes to deliver best practice customer experiences through consultation and collaboration with business stakeholders.
  • Ensure service standards are adhered to and that clients are retained through daily and ongoing communications.
  • Drive client satisfaction through effective first call resolution and evaluate client feedback using the information to make the necessary changes to ensure a world class support service is provided.
  • Take responsibility for daily client service management and support the transactional banking value proposition while ensuring client satisfaction and ultimately achieve overall business objectives and deliver solutions for our clients in line with Nedbank business strategy.
  • Act as trusted partner to achieve better customer service and business results by exceeding service level requirements.
  • Interrogate clients' own business processes by physically walking through their business processes to identify gaps.
  • Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
  • Ensure that escalated queries are accompanied with adequate information (i.e. screenshots, time stamps, etc.) obtained from remote sessions held (where relevant) and that the correct DTs and FAQs were referenced to attempt assistance.
  • Assist clients with both onboarding and enablement digital selfservice recommendations to drive the Digital First strategy of Nedbank thereby enhancing the client's online experience.
  • Stakeholder Management:
  • Collaborate and build effective networks across Nedbank to address the client need.
  • Manage relationships with clients, service providers and internal stakeholders.
  • Support TS Sales in all escalated adminrelated issues.
  • Maintain sector based networks.
  • Collaborate with business partners by sharing expert knowledge and information obtained from client engagements.
  • Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs and client expectations.
  • People:


Teamwork and collaboration
  • Building relationships with TS Service Support Specialists and Client Service Support Specialists.
  • Make decisions and recommend tailored solutions to specific problems.
  • Challenge the status quo to drive continuous improvement.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.


 Qualifications
  • NQF Level
  • Honour's Degree in Business or equivalent
  • Minimum Experience Level 68 years' experience in a similar or related industry
  • 68 years client service experience Behavioural Competencies Building Partnerships
  • Collaborating
  • Customer Focus
  • Initiating Action
  • Work Standards
  • Managing Work
  • Technical/Professional Knowledge and Skills


 Behavioural Competencies
  • Customer Focus
  • Driving Innovation
  • Decision Making
  • Hyper Collaboration
  • Strategic Influence
  • Leadership Disposition
- **_Please contact the Nedbank Recruiting Team at _

  • Sector Banker

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:purpose: To originate flow business within a sector, including activities targeted at new prospective clients and at existing clients through origination and cross sell banking solutions. To participate in client processes such as account planning and deal escalation for flow activities and to be the...

  • Sector Banker

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us: Rand Merchant Bank ("RMB"), a division of the FirstRand Group, is a leading Corporate and Investment Bank. Corporate Client Group is a business unit that is responsible and accountable for corporate clients within RMB.It is one of the three client groups: Institutions, Sponsors and Corporates....

  • Sector Banker: Insurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo originate flow business within a sector, including activities targeted at new prospective clients and at existing clients through origination and cross sell banking solutions To participate in client processes such as account planning and deal escalation for flow activities and to be the primary point of contact for the client and internal...

  • Lead Banker Institutional Client Group

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:purpose: To drive the growthin flow and event business activity for a specific client and/ or for aportfolio of clients within a sector. To translate the sector strategy into atactical client portfolio strategy and drives execution thereof. To drive theeffective delivery of solutions by collaborating...

  • Jobs – Private Banker

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Description:To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.(ads1)Job Responsibilities:Improve results by tracking and analysing financial reports against agreed measures.Understand clients business and needs through proactive client...

  • Lead Banker Institutional Client Group

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:purpose: To drive the growth in flow and event business activity for a specific client and/ or for a portfolio of clients within a sector.To translate the sector strategy into a tactical client portfolio strategy and drives execution thereof To drive the effective delivery of solutions by collaborating...

  • Corporate Business Banker

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rory Mackie & Associates Full time

    The Corporate Business Banker will be responsible for the acquisition of new Corporate clients as well as the maintenance of existing clients. Whilst (in partnership with an Internal Consultant) delivering exceptional client service to business clients and being a connector and an "enabler" for the clients' needs into the other divisions, like their...

  • Head: Internal Banker

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Purpose To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the endtoend product, channels, and solutions life cycle in...

  • Private Wealth Banker

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo build...

  • Internal Auditor: Compliance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo monitor...

  • Internal Audit Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo plan,...

  • Internal Audit Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo plan,...

  • Leads Consultant X 4

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Classification Sales and Service Career Stream Sales Leadership Pipeline Manage Self: Technical FAIS Affected FAIS Affected YesJob Purpose To execute on prospect and potential opportunities to provide credible and quality leads to the Planners, Wealth Managers, Bankers, and Lenders. To work on campaigns according to strategic and tactical decisions made...

  • Priority Banker

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryProvide...

  • Analyst Kyc Cibw

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJoin the...

  • Specialist: Business Analysis

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJoin the...

  • Analyst Kyc Cibw Ops

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe year...

  • Internal Audit Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo plan,...

  • Client Coverage Banker

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Purpose To create and increase revenue and economic profit from selected existing and new clients in the Holding Entities, Private Equity, and Family Office portfolio. The incumbent must effectively manage internal stakeholders and facilitate collaboration across the relevant product areas of Nedbank's wholesale clusters, to achieve our sector strategic...

  • Banking Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ: Location: 135 Rivonia Road, Nedbank Head Office, Sandown Talent Acquisition Consultant: Lerato Sithole- Cluster: Nedbank Wealth- Closing Date: 25 March 2024Job Family Sales and ServicesCareer Stream SalesLeadership Pipeline Manage Self: OperationalFAIS AffectedJob Purpose To provide sales support services...