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Customer Liaison Officer
2 weeks ago
Responsibilities
- Customer experience and satisfaction by driving key OTIF (ontimeinfull) strategies and ensuring excellent communications with the customers and respective representatives.
- Capturing and processing orders timeously and correctly.
- Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
- Building and maintaining customer relationships
- Resolving all customer queries within an acceptable timeframe
- Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
- Mitigating nonconformance and backorders by adequately resolving, investigating, reporting, and updating.
- Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
- Focus on empowering the team and focus on continuous development and improvement.
Requirements:
- Grade 1
- Preferred certification in Administration/ related qualification in supply chain management
- Preferred background in Industry fundamentals understanding of the cleaning and sanitation industry.
- SAGE/Granite reporting
- Experience in invoice Administration / Debtors
- Project Management
- Customer service, communication, and time management
The Company is committed to complying with legislation and to meet strategic goals regarding to employment equity.
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