Call Center Supervisor

2 weeks ago


Durban, KwaZulu-Natal, South Africa Ciazcon Full time
Currently we are searching for a Call center supervisor for Durban, South Africa.

Responsibilities of this Post:

Hire, train, coach and lead call centre team as they provide services to our customers.
Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls.

Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made.

Be a first point of contact to handle and resolve customer complaints on products and services.
Identify, resolve and escalate issues appropriately.

Collect, Monitor and analyse call centre statistics, data and trends and actively work with the broader team to improve business performance and team delivery.

Ensure effective resource planning for the efficient operation of the call center.

Requirements of this Post:

Grade 12.
Tertiary qualification in any management or consumer related field.
Three years' experience in a call center management role.
A thorough understanding of business and management principles.
Outstanding communication and interpersonal skills.

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