Global Process Owner, Order to Cash

2 weeks ago

Johannesburg, Gauteng, South Africa Genpact Full time

_With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._

_ _

_Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
**_
- **
_ _

_Welcome to the relentless pursuit of better._
**_
- **
_ _

_ o_

_f_

_ _

_Global Process Owner_

_, _

_Order_

_to Cash_

_(AVP)._

_ _

_ _

_In this role, you _

_are_

_responsible for_

_ _

_the _

_design, _

_transformation,_

_ and _

_successful delivery of Order _

_t_

_o Cash services_

_._

_ This includes, but is not limited to_

_,_

_ _

_operational support, _

_transformation leadership _

_and consulting _

_for _

_end-to-end_

_ _

_Customer Master data, _

_Contract Management, _

_Order Management, Order Fulfillment, Billing, _

_Credit Management, Collections, Dispute Management, Cash Application and Reporting_

_._
**_
- **
_ _

_Responsibilities_
**_
- **
_ __Develop a complete _**
_global _

_understanding of the _

_Order to Cash_

_practices,_

_ _

_and s_

_erve as the lead person for the specific process domain_

_, _

_guid_

_ing_

_ the businesses in _

_process delivery and transformation_

_._
**_
- **
_ __Identify_**
_ key performance indicators for the process and _

_monitor_

_the overall health of the process _

_using_

_ these _

_indicators_

_._
**_
- **
_ __Advocate for the process, ensure proper process training is conducted and coach process _**
_practitioners._
**_
- **
_ __Support _**
_large global _

_change programs and ensure they are successfully delivered and adopted by the business, post implementation._
**_
- **
_ __Consult, select, _**
_prioritize,_

_and lead change initiatives _

_identified_

_for O_

_T_

_C_

_, using business _

_process improvement tools and techniques to drive continuous improvements._
**_
- **
_ __Support ERP and other system implementation teams in _**
_validating_

_and_

_executing business specific _

_requirements._
**_
- **
_ __Offer independent domain knowledge, as to what _**
_practices and _

_digital tool_

_s _

_are available in the _

_marketplace_

_ and therefore comparable to any Genpact solutions for _

_implementation._
**_
- **
_ __Collaborate with other tower GPOs within Genpact to ensure effective ways of working across towers and _**
_identify_

_cross tower pain points and _

_identify_

_resolutions._
**_
- **
_ __Ensure a constant awareness of client business changes, systems, _**
_policies,_

_and _

_procedures._
**_
- **
_ __Build effective relationships with senior Client leaders across markets / regions / group._****_
- **
_ __Pursue and obtain client sponsorship to run specific projects to deliver operational efficiency / control improvements._**
_ _

_ _

_Qualifications we _

_seek_

_in you_

_ _

_ _

_Minimum qualifications_

_ _

_ _

_University graduate_

_ _

_ _

_Experience _

_designing and transforming large _

_global _

_business _

_processes._

_ _

_ _

_Strong customer service skills and focus._

_ _

_ _

_Preferred qualifications_

_ _

_ _

_Master's degree_
**_
- **
_ _

_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. _

_Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit _

_. Follow us on _

_Twitter_

_, _

_Facebook_

_, _

_LinkedIn_

_, and _

_YouTube_

_._
**_
- **
_Job__Assistant Vice President_

_ Primary Location__South Africa-Johannesburg_

_ Education Level__Bachelor's

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