Senior Product Owner

2 weeks ago

Johannesburg, Gauteng, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Senior Product Owner is the member of the team who works as the voice of the customer, liaising with Product Management and other POs, besides other stakeholders, to define and list out stories in the Team Backlog and order them as per priority. The Product Owner will contribute to the creation of the vision and roadmap and ensure value realisation of our digital products, specifically our virtual agent. The POs collaborative and strategic foresight are pivotal in steering the transformation towards business agility, value delivery, and customer satisfaction

What you'll be doing

Key Roles and Responsibilities:

  • Critical role in transforming our Virtual Agent into an engaging and intelligent Virtual Agent.
  • Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
  • Defining the vision for the team's product
  • Creating a product road map based on this vision.
  • Managing the product backlog and prioritizing them based on changing requirements.
  • Overseeing all stages of product creation including design and development
  • Developing user stories
  • Monitoring and evaluating product progress at each stage of the process.
  • Liaising with the product team and end-users to deliver updates.
  • Participating in Scrum meetings and product sprints
  • Understanding the ServiceNow ITSM platform and ensure training and knowledge on the products are up to date.
  • Advise users and stakeholders on best practice for the ServiceNow ITSM tools.
  • ·Understand and relate ITIL practice requirements into ServiceNow ITSM

Knowledge, Skills and Attributes:

  • Understanding the ServiceNow ITSM platform and ensure training and knowledge on the products are up to date.
  • Understand and relate ITIL practice requirements into ServiceNow ITSM functionality.
  • Agile/SAFE scrum practice experience
  • Thorough knowledge and understanding of the full software development lifecycle.
  • Knowledge of systems and design thinking
  • Ability to listen and support teams in problem identification and decision-making.


Academic Qualifications and Certifications:

  • ITIL v3/4
  • SAFe Product owner/manager


Required Experience:

  • Significant active working experience with SAFe (Scaled Agile for the Enterprise)
  • 5 Years ITIL experience
  • 3 – 5 years to ServiceNow ITSM experience
  • 3 – 5 years scrum/agile experience

Skills Summary

Agile Architecture, Agile Methodology, Agile Scrum Project Management, DevOps, Product Development, Product Roadmapping

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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