Systems Administrator

1 week ago

Cape Town, Western Cape, South Africa Woolworths Full time

Listing reference:
woolw_000747
Listing status: Online-
Position summary

Industry:
Wholesale & Retail Trade

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Job category:FMCG, Retail, Wholesale and Supply Chain
Location:Cape Town

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Contract:Permanent
EE position:Yes
Introduction

  • Maintain IT infrastructure, systems and vendor service levels, manage hardware and software requirements, administer WMS, minimize and manage IT risks.
    Job description
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Manage and administer the WMS system across all areas of the supply chain (Foods, FBH)

  • Assist with setup, maintenance, and troubleshooting warehouse management systems (WMS) and related equipment such as barcode scanners, printers, RF and handheld devices.
  • Collaborate with ITS and support teams to effectively test WMS enhancements, integration changes and system upgrades.
  • Resolve user / operational queries.
  • Act as link between end users and higherlevel support.
  • Effective WMS administration, housekeeping and maintenance tasks.
  • Adherence to change controls and IT processes.
  • Identify problems (recurring incidents) and resolve or escalate appropriately.
  • Timeous and accurate reporting (EOD).
  • Document, publish and maintain system administration manuals to facilitate learning amongst the team.
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Support effective implementation of projects from an IT perspective

  • Action all systemrelated tasks as agreed upon by the project deliverables.
  • Support project 'golives' and act as the IT onsite resource.
  • Take ownership of computer systems and related processes after project implementation.
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Identify opportunities for continuous improvement deliver against ongoing enhancement/business requirement demands.

  • Provide input into the oneyear operating plan for IT Logistics and the DC.
  • Give input to the development of and maintain the site Business Continuation and Disaster Recovery Plans.
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Contribute to the ongoing improvement of processes and ways of working

  • Understand relevant Service Level Agreements with necessary escalations for optimal uptime.
  • Institute accurate controls to prevent computer system failures thereby minimizing risks and ensuring stability across systems.
  • Maintain IT infrastructure (Hardware and Software) within the DC.
  • Build an internal wiki with technical documentation, manuals and IT policies.
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Develop and maintain relationships with key stakeholders

  • Building, integrating and maintaining relationships with all stakeholders and service providers in line with SLA to achieve operational excellence.
  • Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows to better assist them with technical issues.
  • Facilitate the relationship with SMC (Service Management Centre, HO) to ensure all incidents, logs are actioned, escalated and resolved timeously.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Provide documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure and/or systems.

Minimum requirements

TECHNICAL AND FUNCTIONAL

  • 3year IT Qualification
  • Knowledge & process understanding of logistics and related distribution processes
  • Warehouse Management System (WMS) or Supply Chain / Warehousing experience
  • Experience in the IT service and support fields
  • Understanding of networks and IT infrastructure
  • Previous experience in a Systems Administrator role will be advantageous
  • Demonstrates an ability to work in a critical and complex environment

BEHAVIOURAL

  • Resourcefulness and problemsolving aptitude
  • Quickly resolve any system failures and troubleshoots issues
  • Excellent communication skills
  • Strong analytical skills
  • Excellent written and verbal communication skills with peers, internal customers, management, contractors and vendors
  • Ability to explain technical concepts to nontechnical users
  • Perform light lifting and manual handling of IT equipment
  • To work flexibly recognising that many duties require to be undertaken outside normal working hours to minimise disruption
  • Ability to work shifts and do standby 24 x
  • Time management skills
  • Demonstrates an ability to work in a critical and complex environment

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