Application and Systems Administrator

2 weeks ago

Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

Application and Systems Administrator

Responsibilities:

  • Analyze and evaluate existing or proposed systems and processes;
  • Prepare detailed documentation outlining systems capabilities and processes;
  • Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems;
  • Write and maintain system documentation;
  • Document system problems and resolutions for knowledge management;
  • Responsible for logging and tracking of errors/enhancements to Vendors;
  • Analysis, escalation and follow up of technical incidents;
  • Responsible for month end runs
  • This includes working extended hours at month end;
  • Interacting extensively within departments;
  • Focus on user experience to drive functional and technological changes;
  • Manage and maintain security of system at all levels business units, security roles, access etc.
  • Work with the IT OPS and Development teams to optimize maintenance and administrative processes

Skills and experience required:

  • Above average communication skills (written & verbal);
  • Experience in a IT administrator or support role;
  • Confident & enthusiastic with an ability to adapt to a changing environment;
  • Leadership experience an advantage;
  • 2+ years' experience in systems support and administration;
  • Experience in writing complex SQL queries.
  • Familiarity with software development processes and or coding principles an advantage
  • SQL database security and management advantageous

Key competencies:

  • Excels at problem solving/analysis
  • Is able to learn new technologies quickly and easily
  • Communicates effectively
  • Effectively manages your time and competing deliverables
  • Enjoys and excels at being part of a team and fostering teamwork
  • Demonstrates initiative and drive to pursue and achieve goals
  • Delivers exceptional customer service
  • Honest, accountable and live the IDM values
  • Excellent verbal skills
  • Ability to prioritize requests and plan accordingly

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