Sr. Customer Solutions Manager, South Africa

2 weeks ago


Cape Town, Western Cape, South Africa Amazon Web Services South Africa Pvt Ltd Full time
Basic Qualifications

  • Experience leading complex, large scale. IT/digital/business transformation programs
  • Experience in a senior customer facing role
  • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to csuite/VP level
  • Strong organizational and troubleshooting skills with precise attention to detail
Senior Customer Solutions Manager, South Africa


As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping to guide the largest and most complex AWS customers along their multi-year journey to the cloud.

In this new, highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.


In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption.

Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.


You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.

You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.

The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges.

You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

Cape Town, ZAF

Preferred Qualifications

  • Direct experience implementing AWS/cloud services
  • Robust understanding of key technology and market trends
  • PMP and/or SCRUM/Agile, SAFe certified

  • Sr. Program Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    5+ years of program or project management experience Experience owning program strategy, end to end delivery, and communicating results to senior leadership Bachelor's degree Experience using data and metrics to drive improvements Experience owning/driving roadmap strategy, definition and end to end product deliveryHow often have you had an opportunity to be...

  • Sr. Program Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    How often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? If you want to join innovative team that is making history and breaking new ground for Amazon in Sub Saharan Africa, this is the place for you. For millions of customers worldwide, the Amazon name is...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    5+ years of program or project management experience Experience owning program strategy, end to end delivery, and communicating results to senior leadership Bachelor's degree Experience using data and metrics to drive improvements Experience owning/driving roadmap strategy, definition and end to end product deliveryAre you interested in innovating to deliver...

  • Scra, South Africa

    2 weeks ago


    Cape Town, Western Cape, South Africa Proclinical Full time

    Proclinical are recruiting a SCRA, South Africa for a biotech consultancy. This role is on a permanent basis with the ability to work remotely from anywhere in South Africa.***Responsibilities: Support and attend investigator meetings for allocated studies. When needed, you will attend studyconnected, company, divisional and external meetings. Guarantee all...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    5+ years of program or project management experience Experience owning program strategy, end to end delivery, and communicating results to senior leadership Bachelor's degree Experience using data and metrics to drive improvements Experience owning/driving roadmap strategy, definition and end to end product deliveryHow often have you had an opportunity to be...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Amazon's mission is to be earth's most customer-centric company.We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Senior Program Manager, Customer Experience (CX) to join our South Africa Customer Service team. The Senior Program Manager, CX will be responsible for defining and delivering a...

  • Sr. Project Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Rep Data LLC Full time

    The Sr. Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Sr. Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Sr. Project...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelor's degree, or 5+ years of professional or military experience Experience Experience working with complex data sets Experience delivering results by partnering with and influencing others is coming to South Africa in 2024 It is an exciting time to be part of a team that will continue to innovate to bring value, convenience, and delight to our...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelor's degree in Operations Management, Supply Chain, Finance, Business, Accounting or Trade related field. 510 years of experience with import/export compliance 5+ years of experience with South African import/export regulations with proven knowledge of South African Customs regulations 57 years of experience in process definition, having taken a...


  • Cape Town, Western Cape, South Africa Tracker South Africa Full time

    Listing reference: track_001058Listing status: OnlinePosition summary:Industry:IT & InternetJob category:AdministrationLocation:Cape TownContract:PermanentEE position:YesIntroduction:Job description:- Customer Service & Operations Management Effective and proficient processing of all Service Requests and all other technical and operations related technical...


  • Cape Town, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Life and Savings (SLS) is focused on serving clients in South Africa and advancing its strategic advantages in the local market. The organization comprises three clusters - Sanlam Corporate and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides guidance, coordination, and support to these clusters, overseeing governance to...

  • Sr. Product Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    5+ years of product or program management, product marketing, business development or technology experience Bachelor's degree or equivalent Experience with feature delivery and tradeoffs of a product Experience owning technology products Experience owning/driving roadmap strategy, definition and end to end product deliveryAre you interested in innovating to...

  • Sr. Accounting Clerk

    2 weeks ago


    Cape Town, Western Cape, South Africa eXp South Africa Full time

    Who is eXp?Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to...


  • Cape Town, Western Cape, South Africa TFG Finance and Advisory Full time

    Position Description:Tax manager: South Africa Requirements and Responsibilities: The following sets out the requirements and skills for a Tax Manager: South Africa RequirementsEducational requirement: Qualified CA(SA) with a post graduate qualification in Tax.Prior experience or demonstrated proficiency with leading a Tax team, holding at least 5 years of...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Previous experience as senior CX manager, program manager, product manager or continuous improvement leader. Experience working in large complex global organizations, in a B2C context. Ability to work across geographies and drive alignment with other departments who may have conflicting priorities. Customer Obsessed. Track record in understanding and...


  • Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Work hard, have fun, and make history working with Amazon's International Legal team. We are looking for someone who can navigate across complex product regulations in South Africa, and then develop and implement related compliance actions. This position requires partnering with legal, compliance and business teams to develop, implement and continuously...


  • Cape Town, Western Cape, South Africa dLocal Full time

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...


  • Cape Town, Western Cape, South Africa South Pole Full time

    South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create...


  • Cape Town, Western Cape, South Africa Blue Yonder Full time

    Sr Customer Success AdvisorWe partner with our customers to ensure they are maximising value from their Blue Yonder products. You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long term relationships with both IT and business...

  • Sr. Product Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Bachelor's degree or equivalent Product or program management, product marketing, business development or technology experienceAre you interested in innovating to deliver Amazon's experience to new customers across Africa? We are looking for a dynamic and talented Senior Product Manager. Joining means partnering with a dynamic and creative group who set a...