Country Manager- South Africa

2 weeks ago

Cape Town, Western Cape, South Africa dLocal Full time

Why you should join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.

As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.


By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others.

Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of people's daily lives.

We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.


We are seeking a dynamic and experienced Country Manager to lead our operations and drive business growth in South Africa.

As the Country Manager, you will be responsible for formulating and executing the company's strategy in South Africa, building strategic partnerships, ensuring compliance with local regulations, and fostering a high-performance team.

This role requires a strategic thinker with strong operational expertise, exceptional relationship management skills, and a deep understanding of the South African market.


What will I be doing?:

  • Collaborate with the senior leadership team to develop and implement the country strategy, aligning it with the overall organizational goals.
  • Create and execute the operational strategy for South Africa, including the establishment of infrastructure required to support business growth.
  • Continuously improve operational capabilities, optimize payin/ payout methods, and enhance processes to drive efficiency and enhance conversion rates.
  • Identify and cultivate strategic relationships with partners, acquirers, payment processors, banks, and other stakeholders to unlock growth opportunities.
  • Lead negotiations and execute commercial partnerships and agreements, ensuring mutually beneficial terms and compliance with legal and regulatory requirements.
  • Collaborate with internal teams, including expansion, product, technology, legal, compliance and commercial teams, to align on operational, product, and technology roadmaps. Facilitate seamless integration of partnerships and optimize processes for maximum synergies.
  • Analyze performance metrics, market trends, and customer insights to optimize business operations and conversion rates.
  • Utilize datadriven strategies to enhance performance, identify areas for improvement, and drive operational excellence.
  • Work closely with the legal and compliance team to ensure adherence to local laws, legislation, and regulations.
  • Stay informed about regulatory changes, maintain compliance, and engage with regulators when necessary.
  • Maintain a strong personal network, actively participate in professional organizations, attend conferences, and industry events to enhance the company's brand visibility.
  • Engage with local legal experts, accountants, tax professionals, and regulators to ensure smooth operations and compliance with local regulations. Stay updated on local market dynamics, regulatory changes, and leverage local knowledge to drive business success and operational excellence.

What skills do I need?:

  • Adaptability to thrive in fastpaced, ambiguous environments
  • Selfstarting attitude with a willingness to collaborate across global teams and time zones
  • Proven expertise in South African payments or financial systems
  • Strong negotiation skills for optimizing contracts and agreements
  • Extensive network within the South African market's payment ecosystem
  • Ability to take calculated risks based on strategic insights
  • Leadership capabilities to drive projects and foster crossfunctional teamwork
  • Strategic vision with a focus on operations and business development
  • Deep understanding of South African market dynamics and regulatory landscape
  • Track record of cultivating strategic partnerships and driving operational excellence.
  • Excellent communication and relationship management skills
  • Analytical mindset to translate data into actionable strategies
  • Proficiency in team management and motivation
  • Comprehensive knowledge of regulatory and compliance requirements
  • Positive attitude and inquisitive nature
  • Technical proficiency as a bonus

What happens after you apply?
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal

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