Sr. Project Manager

2 weeks ago

Cape Town, Western Cape, South Africa Rep Data LLC Full time
The Sr.

Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction.

The Sr.

Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment.

The Sr.

Project Manager will work within a team of several other project managers reporting to one of our Client Experience Managers.


SHIFT AND LOCATION

The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.

-What you will do:
  • Proactively lead advanced market research projects with survey programming, sample delivery, and post
  • field deliverables from kickoff to successful close
  • Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates and issue resolution
  • Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication
  • Lead and coordinate support from internal team members and third party partners with clear specifications, timelines, and expectations
  • Immerse yourself in our clients' businesses, understanding their challenges, objectives, how it is performing and how they define success
  • Partner with leadership in driving continuous improvements to the company's operating model including the design and deployment of new technologies, processes and revised roles

What you bring:

  • Required
  • 3+ years of excellence in clientfacing project management of advanced online sample projects
  • Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics
  • Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables
  • Nativelike fluency in business English, with a wide knowledge of various professional terms from different industries
  • An athome fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position
  • Preferred
  • Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients
  • Bachelor's degree
  • Attributes:
  • An energetic selfstarter with a proactive attitude who can learn quickly
  • Strong critical thinker with excellent time management, prioritization and organization skills including the ability to effectively multitask under pressure
  • Professional demeanor, excellent written and oral communication skills
  • Able to thrive in a fastpaced continuous learning, continuous improvement environment
  • Positive energy and ability to handle stress in the face of challenges

What we offer:

  • Competitive base salary, plus opportunity for quarterly bonus program based on company and individual performance
  • Employerprovided medical stipend
  • Self managed time off program
  • Companyprovided computer and CPUs
  • An opportunity to work with some of the best and brightest in the market research industry and drive largescale innovation in restech
About Rep Data

Rep Data consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Our clients include the world's top management consultancies, market research agencies, and brands. Our mission is to make our clients' research process easier and to be a reliable, repeatable data collection partner - for life

If you are passionate about delighting customers and simplifying the inherent complexities of data collection, we want to hear from you

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