Operations Manager

2 weeks ago


Pretoria, Gauteng, South Africa BasaltX Full time
Our client is looking for a Operations Manager within the conferencing and events industry.

The incumbent will be responsible for providing strategic planning and management of the reservations, sales and front of house functions of the group.

This position is based in Pretoria.

What you will do:

Strategic planning

  • Keep abreast with the industry developments and trends and contribute to the business plan
  • Lead Front Office, Sales and Reservations teams (reporting departments) to ensure that their service and product offerings remain competitive, cutting edge and of a 5star standard;
  • Assist in the development of the marketing and sales strategy in collaboration with the Marketing Manager and sales team, including setting specific product/service sale targets, competitive activity, sales effort, and promotions programmes.

Operations

  • Develop and implement operational plans for reporting departments in line with the company marketing strategy to ensure that the company achieves its sales targets
  • Oversee the implementation and ongoing update of Standard Operating Procedures (SOPs) and operational documents for reporting departments;
  • Monthly, quarterly and annual reporting for reporting departments;
  • Develop and maintain relationships with key clientele and suppliers, officials and influential individuals to develop opportunities to promote and gain support for the group, its capabilities and capacities, and its initiatives in order to ensure healthy relationships and partnerships are developed and maintained contributing to the Groups success and desired position in the marketplace.

Finances

  • Coordinate annual and periodic pricing and product reviews and price setting groups products and services in consultation with the team and formulate annual and monthly revenue projections and sales targets, monitor and control to ensure that the group remains competitive and that sales targets are achieved in a sustainable manner conducive to growth;
  • Ensure that all reporting departments adhere to expenditure budgets and achieve budgeted income;
  • Ensure efficient control and use of, planning and budgeting for, operating and capital equipment, for all reporting departments;
  • Manage the groups client contract terms and conditions and deposit policy and manage negotiations with clients regarding deviations to policy in order to minimise risk to the company.

Human Resources

  • Ensure that reporting departments are correctly resourced and skilled to support the group's delivery on its business plan
  • Oversee and execute ongoing and regular performance management for reporting departments
  • Plan and oversee training for reporting departments;
  • Manage and administer the company sales commission scheme for participating staff;

SHEQ

  • Perform duties and take responsibility for SHEQ matters within department and embed a culture of SHE awareness and compliance amongst staff.

What you need to have:

  • National diploma in business or hospitality management with five years' experience in a similar role in a four
- or five-star convention centre or hotel with large conference facilities;

  • Experience in management, sales, front of house and reservations in a four
- or five-star convention centre;

  • A proven track record of successful business growth/business development;
  • Proven consumerfocused experience;
  • Brand building and product development skills;

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