Client Success Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Impact Six Full time
Looking for a lucrative career where you can work on your relationship-building and problem-solving skills while supporting small businesses?

Join our team at Impact Six and make a difference in the world of Med Spas, Skin Clinics & Aesthetics

NOTE:
This is NOT a Med Spa position - this is a digital marketing Client Success Manager

Position.


As a Client Success Manager, you'll have the opportunity to help small businesses grow and inspire people to live better lives through the power of digital marketing and coaching.

The better our clients do and the longer they stay, the more money you can make


You'll be working with Med Spas & Aesthetic Practices to acquire more clients through paid advertising on platforms like Facebook and Instagram.

Additionally, we have a coaching programme to teach these business owners to get better at sales, building teams and running their business.


As the main point of contact and success coach for our clients, you'll be instrumental in helping our clients grow.

Plus, we offer monthly bonuses for generating referrals, upselling clients into other products and services, and more


We're looking for someone who has a passion for digital marketing and a combination of proactive communication, great relationship-building skills, and impressive problem-solving skills.


If you're excited about the idea of helping small businesses thrive and making a positive impact in the Med Spa & Aesthetics industry, this role is perfect for you.


As a Client Success Manager at Impact Six, you'll receive training on our proven process for turning strangers into loyal clients and being a key member of our conversion-based digital marketing agency.


You'll be the main point of contact for clients and our fulfillment team, managing roughly 30-40 clients for a full-time workload.


Here are some responsibilities of the role:

  • Serve as the main point of contact for client communications and quickly build relationships
  • Perform onboarding calls with new clients to get them acquainted with our process and
gather information to be used by our fulfilment team

  • Perform weekly/fortnightly checkin calls with existing clients to ensure they are using our


systems correctly, train them on how to excel in generating high-ticket package sales, and communicate any strategy changes to the team.


  • Respond to all client questions in a timely and concise manner (within a business day)
  • Learn and understand our tech stack (systems and tools) so you can teach our clients how to
use them effectively. You don't need to be a rocket scientist, just a basic understanding of

how and why things work.

  • Problem solve and manage crisis situations. Be able to keep the temperature low by deescalating situations and navigate winwin solutions for problems
  • Coach clients through tough situations with our tactics and strategies that we emphasize
  • Act as a liaison between our internal delivery team and clients to ensure exceptional client
service as it relates to industry insights, campaign analysis, best practices, and strategic

recommendations

  • Assist internal teams with coordination and prioritization of projects and tasks through
internal tools and systems

  • Review campaign data and identify trends and insights to develop strategic
recommendations for campaigns

  • Implement upsell and retention strategies to help grow the business, encouraging clients to
take action on other products and services that could be beneficial to them

  • You will have an account manager you will need to look after, manage and develop too.

Here are the minimum requirements to be considered for the role:

  • You truly CARE about the clients you will be working with and helping them grow in their business, helping them break limiting beliefs, and building strong relationships with our medspa partners
  • You are an effective COMMUNICATOR and understand how to listen intently
  • You have to be willing to undergo training on all our systems and processes and be able to
TEACH our clients what you learned

  • Previous experience in an Account Management or Client Success Management or Sales is necessary
  • You are ready, willing, and EXCITED to role play and practice communication and sales
techniques to sell clients on an idea, strategy, concept, or new initiative

  • You have an inclination towards Digital Marketing or have experience in the industry
  • You are confident in your ability to not only make decisions on the fly, but also give clients
advice or push back on their ideas

  • You have excellent written and verbal English skills.
  • You're fun to be around over coffee or cocktails outside of work (or tea if that's your thing).

Management Style:

Collaborative, supportive, and empowering. Expectations are high but they're always fair and

balanced with the understanding, guidance, resources, and support necessary to achieve them.

Team members are encouraged to innovate on their roles, share ideas and feedback even if

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