French Speaking Client Success Consultant Job
2 weeks ago
An established International Contact Centre has an exciting career opportunity for a
French speaking Customer Success Consultant to join their international team in
Johannesburg, South Africa.
This
job is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.
Your key
job responsibilities as the
French speaking Client Success Consultant in
Johannesburg, South Africa will include:
- Identify the needs of the end user
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter and update customer information into system
- Identify and escalate priority issues
- Follow up customer calls where necessary
French speaking Client Success Consultant job in
Johannesburg, South Africa:
- Fluent in spoken and written
French and English - Must have completed matric
- Previous customer service work an advantage
- Previous working experience in the online gaming industry a definite advantage
- Strong communication skills (verbal and written) especially empathy, active listening skills, with the ability to "read between the lines"
- Excellent organization, multitasking and time management skills
- A proven ability to see problems through to their resolution
- An excellent history of attendance and adherence to work schedules
- Demonstrated literacy in MS Office (Outlook, Word and Excel)
- Prioritize tasks in a busy environment
- Proven passion for customer service and excellent CRM skills
- Proactive, organized and strong personal drive
- Ability to work shifts
If you wish to view additional French Language jobs in
Johannesburg, South Africa, please click through to our
job section.
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