![No Joke Marketing](https://media.trabajo.org/img/noimg.jpg)
Client Success Manager
2 weeks ago
Are you ready to take your career to the next level with a top digital marketing agency? At No Joke Marketing, we believe in rewarding our team members with balanced work-life experience.
Enjoy half-day Fridays every June, 20 days of paid time off in your first year, an attractive commission structure, and the flexibility of a fully remote position.
If you're passionate about driving client success and thrive in a dynamic, fast-paced environment, we want to hear from youI. GENERAL INFORMATION
Position title:
Senior Account Manager
Work area:
Customer Experience
Reports to:
Operations Director
Positions directly supervised:
External Recruitment Team, Concierge Team
II. POSITION'S GOAL
To ensure our clients' satisfaction by creating a line of communication between our team and clients, ensuring their progress through the pillars, and having a hand in their company growth.
Set goals for innovation, implement new processes to reach goals under a set timeline, and conduct regular evaluations during implementation.
III. KEY FUNCTIONS AND RESPONSIBILITIESDAILY:
Build and manage strong, long-term relationships with assigned clients.
Consult with clients to understand their specific needs, challenges, and digital marketing goals.
Develop and implement data-driven digital marketing strategies across various channels (SEO, SEM, PPC, Social Media, Content Marketing, etc.).
Manage project timelines, budgets, and resources to ensure successful campaign execution.
Collaborate with internal teams (design, development, content) to deliver projects on time and within budget.
Communicate effectively with clients, providing regular updates on campaign performance and progress reports.
Analyze campaign data and recommend optimizations to improve performance and ROI.
Evaluate productivity, cost, and effectiveness of current processes.
Oversee the implementation of new processes.
Support employees by troubleshooting and streamlining new processes.
Develop an ongoing budget and adhere to it through process implementation.
Manage databases to track productivity and deliverables.
Track client progress through the pillars.
Gather client feedback and address their needs and concerns.
Regular client check-ins to review progress.
Attend all company meetings on time.
Be a team player and be willing to sacrifice for the good of your teammates and the company.
Maintain a positive attitude and focus on solutions and not problems.
Provide constructive criticism with potential solutions to challenges you see within your job and the company.
Build daily successful habits and routines to help yourself and your team.
MONTHLY:
Analyze process status.
Identify areas of improvement.
Implement changes in new processes.
Identify one key win.
QUARTERLY:
Revisit department goals and productivity data to analyze effectiveness.
Meet with business management to evaluate objectives.
SEMESTRIAL:
Receive performance evaluations.
Provide performance evaluations to employees to streamline processes.
Note:
This list does not encompass all your tasks and is a guideline for best practices and minimum standards for your position.
This may be updated at a future time.IV. BIGGEST CHALLENGES FOR THIS POSITION
Continuous data evaluation and troubleshooting.
Trial and error of implementation of new project management.
Implementing effective, streamlined training.
Maintaining a project budget.
Keeping projects up to date with current technology.
Accurately understanding the client's needs and ideas.
Retaining specific information for each client.
V. STRATEGIC INTERNAL RELATIONS
Person
Object of interaction
Frequency
Department
Status and wellness checks of client accounts
Weekly
Operations Manager
Status and wellness reports
Update on client progress, assistance
Bi-Weekly
Head of HR
Feedback, evaluations
Per semester
CEO
Feedback, evaluations
As requested
VI. STRATEGIC EXTERNAL RELATIONS
Client Portfolio | Status and wellness check-ins | Weekly/Bi-Weekly
VII. SOFT SKILLS
Teamwork
Flexibility and Adaptability
Integrity
Customer Service
Communication
Position's requirement:
Leadership
Organization
Attention to detail
Excellent at troubleshooting
Strong long-term problem-solving skills
VIII. HARD SKILLS
HARD SKILLS REQUIRED
LEVEL
Project Management
Expert
Metrics, figures, & finance
Expert
Budget Allocation
Expert
Report Analysis
Expert
Communication & Approachability
Proficient
Supervisory skills
Proficient
Time management
Expert
Documentation
Proficient
IX. JOB PROFILE
GENERAL CHARACTERISTICS:
Location:
Fully Remote
SALARY RANGE:
R25,000 - R48,000 Per Month
EDUCATION & AREAS OF EXPERTISE:
Formal Education:
Not Essential
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