Call Centre Manager

Closing Date2023/03/0- Reference NumberSHO Job TitleCall Centre Supervisor Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg - Computicket House Purpose of the Job To support and coordinate the functions of the business from call centre perspective. All aspects of overseeing Call Centre Agents. Management...

Our client in the Hair Care industry is currently looking for a Call Centre Agent in Randburg.Duties & Responsibilities: Obtaining client information by answering telephone calls or responding to messages left on the answer phone. Ensuring that the clients profile and details are completed as accurately and completely as is possible. The capturing of new...

RESPONSIBILITIES: The Trainer will be responsible to schedule and conduct internal training programs, on system usage and policy & procedure to ensure operational efficiency within the Call centre; Ensure all training is conducted in due time to equip new staff to commence with go live / working; Observing the daily operations of call centre employees and...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centreRole PurposeTo manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

Closing Date2024/06/20 Reference NumberSHO Job TitleCall Centre Supervisor (Computicket) Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg Purpose of the JobThe purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer...

Purpose of the Job The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. Job Advert Details Job CategoryCustomer Service Job...

KEY RESPONSIBILITIES Making professional sales call to customers. Knowing the product being sold. Handling and overcoming objections from clients. Following the sales script 100%. Ensuring no risk or fraudulent sales are made. Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics. Capturing and...

Job DescriptionDear Future, Call Centre AgentRole Purpose:Telephonic communication with client base to provide accurate product information in line with standards protocols.Are you someone who can: Drive significant growth and profitability in the context of cost management. Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver...

Job DescriptionTo lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfactionResponsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationshipMust be knowledgeable on all aspects of the company products, processes and...

RESPONSIBILITIES & DUTIES The responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management. Strategic Develop and Manage Sales Strategy Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant; Implement and ensure compliance with the Strategy while...

The Team leader will be responsible for the management and performance of a team of Call Centre agents based in Randburg, Gauteng.Main Responsibilities (including but not limited to):Achieve daily and monthly targets. Drive efficiency and achieve all key KPI's. Coach the agents every day to ensure positive results and conduct quality checks to identify areas...

Looking for a job to challenge your excellent customer service skills? Look no further.Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant.We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client...

Experience required is minimum of 1 year plus experience in call centre environment (advantageous experience within international call centre)Matric is not negotiableExcellent command of the English language as you will be dealing with American clientsSalary: R36 p/h (nightshift allowance of R500 will be included if you work nightshift)Operational Hours:...

Basic requirements and experience: Matric Completed RE5 (added advantage) Full FAIS Accreditation Must come from an Insurance background Must have Banking experience (ABSA, FNB, Standard Bank) Must have Outbound and Predictive Dialer experience 3+5 Years' Call Centre Management ExperienceKnowledge and Skills Experience in planning and implementing sales...

Call Centre Agent Support customer calls with their inquiries, specifically with bookings Update customer information in the system as required. Remain calm and focused on meeting customers' needs in confrontational situationsRequired Qualifications: Excellent oral and written communication skills Excellent decision making and multitasking skills Attention...

Job DescriptionTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolvedTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Drive significant growth and profitability in the context of cost...

Are you a fresh graduate who is seeking an opportunity to gain some work experience within a call centre environment? This may be the opportunity you are searching forOur client in the multimedia industry is looking for graduates to assist them on a contract.Requirements: Must have completed a degree Eager to gain experience Willing to work shifts Fully...

Call Centre AgentsRequirements: Matric (NSC). Computer Literate. Well Spoken. Contributing to and driving sales by effectively calling clients. Achieving sales targets Ensuring your product knowledge is passed on to clients. Responsible for processing all correct information onto final sales. Adhering to sales team standards checklist skills. Possess...

Call Centre AgentsRequirements: Matric (NSC). Computer Literate. Well Spoken. Contributing to and driving sales by effectively calling clients. Achieving sales targets Ensuring your product knowledge is passed on to clients. Responsible for processing all correct information onto final sales. Adhering to sales team standards checklist skills. Possess...

Job Description/SpecificationSales Agent/ Lead GenerationJob Title: Sales Agent/ Lead GenerationJOB SUMMARYThe Sales Agent is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe...