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Call Centre Manager

3 months ago

Randburg, Gauteng, South Africa BluTrain Group Full time

Basic requirements and experience:

  • Matric
  • Completed RE5 (added advantage)
  • Full FAIS Accreditation
  • Must come from an Insurance background
  • Must have Banking experience (ABSA, FNB, Standard Bank)
  • Must have Outbound and Predictive Dialer experience
  • 3+5 Years' Call Centre Management Experience

Knowledge and Skills

  • Experience in planning and implementing sales strategies
  • Experience managing and directing a sales team
  • Excellent written and verbal communication skills
  • Ability to lead a sales team with a proven tracked record of getting maximum results.

Duties and Responsibilities

  • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
  • Coordinating with marketing on lead generation
  • Manage Team leaders and their Teams
  • Compile reports daily
  • Liaise with QA managers to ensure quality standards are met
  • Set up calibration when necessary
  • Delegate work accordingly to promote efficiency
  • Ensure that targets are met
  • Attend meeting and facilitate training when necessary
  • Monitor the performance of the team
  • Setting individual sales targets with the sales team
  • Tracking sales goals and reporting results as necessary
  • Overseeing the activities and performance of the sales team
  • Ongoing training of the sales agents
  • Develop your sales team through motivation, counselling, and product knowledge education
  • Understand our ideal customers and how they relate to our products

Salary:
negotiable

Salary:
R20 000,00 - R25 000,00 per month

Application Deadline: 2023/07/27