Current jobs related to Work Order Administrator - Johannesburg, Gauteng - Tsebo Group

  • Order Allocation Specialist

    6 days ago

    Johannesburg, Gauteng, South Africa The Globevest Group Full time

    Job Title: Order Allocation ClerkWe are seeking a highly organized and detail-oriented Order Allocation Clerk to join our team at The Globevest Group. As an Order Allocation Clerk, you will play a critical role in ensuring the efficient allocation of orders to pickers, prioritizing and communicating orders, and monitoring outstanding orders.Key...

  • Order Allocation Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa The Globevest Group Full time

    Job Title: Order Allocation ClerkWe are seeking a highly organized and detail-oriented Order Allocation Clerk to join our team at The Globevest Group. As an Order Allocation Clerk, you will play a critical role in ensuring the efficient allocation of orders to pickers, prioritizing and communicating orders, and monitoring outstanding orders.Main...

  • Order Allocation Specialist

    18 hours ago

    Johannesburg, Gauteng, South Africa The Globevest Group Full time

    Job Title: Order Allocation ClerkWe are seeking a highly organized and detail-oriented Order Allocation Clerk to join our team at The Globevest Group. As an Order Allocation Clerk, you will play a critical role in ensuring the efficient allocation of orders to pickers, prioritizing and communicating orders, and monitoring outstanding orders.Main...

  • Order Allocation Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa The Globevest Group Full time

    Job Title: Order Allocation ClerkWe are seeking a highly organized and detail-oriented Order Allocation Clerk to join our team at The Globevest Group. As an Order Allocation Clerk, you will play a critical role in ensuring the efficient allocation of orders to pickers, prioritizing and communicating orders, and monitoring outstanding orders.Key...

  • Order Allocation Specialist

    3 days ago

    Johannesburg, Gauteng, South Africa The Globevest Group Full time

    Job Title: Order Allocation ClerkWe are seeking a highly organized and detail-oriented Order Allocation Clerk to join our team at The Globevest Group. As an Order Allocation Clerk, you will play a critical role in ensuring the efficient allocation of orders to pickers, prioritizing and communicating orders, and monitoring outstanding orders.Key...

  • Order Management Coordinator

    3 weeks ago

    Johannesburg, Gauteng, South Africa Vontier Full time

    Job DescriptionJob Title: Customer Service ConsultantJob Summary:We are seeking a highly skilled Customer Service Consultant to join our team at Vontier. As a key member of our organization, you will be responsible for driving all back-office activities necessary to receive, process, and confirm customers' orders in a timely manner.Key Responsibilities:Full...

  • Order to Cash Process Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Genpact Full time

    Order to Cash - Senior Process AssociateGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We are seeking a highly skilled Order to Cash - Senior Process...

  • E-commerce Order Processing Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Virtual Assistant for E-commerce Order ProcessingbeBee Professionals is seeking a skilled Virtual Assistant to support our e-commerce team in Johannesburg, focusing on order processing and customer service.The ideal candidate will be responsible for managing the order processing process, including order entry, tracking, and customer communication....

  • Sales Administrator

    18 hours ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Sales Administrator Job DescriptionWe are seeking a highly motivated and organized Sales Administrator to join our team at Kontak Recruitment. As a Sales Administrator, you will be responsible for handling tele sales, customer inquiries, and administrative tasks.Key Responsibilities:Handle tele sales, including responding to customer queries related to...

  • E-commerce Order Processing Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Virtual Assistant for E-commerce Order ProcessingbeBee Professionals is seeking a skilled Virtual Assistant to support our e-commerce team in Johannesburg, focusing on order processing and customer service.Key Responsibilities:Enter customer orders into the system with accuracy and efficiency.Monitor and track orders to ensure timely delivery and...

  • Process Owner

    4 days ago

    Johannesburg, Gauteng, South Africa Top Talent Professional Services Full time

    {"title": "Order to Cash Process Owner", "subtitle": "Drive Process Excellence in Order to Cash", "content": "As a Process Owner - Order to Cash, you will be responsible for owning the end-to-end process design and driving change initiatives related to system, process, and policy. You will work closely with stakeholders to identify areas for improvement and...

  • Sales and Administrative Coordinator

    3 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job SummaryCapital Recruit is seeking a highly organized and detail-oriented Sales and Administrative Coordinator to join our team. As a Sales and Administrative Coordinator, you will be responsible for providing administrative support to the Sales Division, ensuring the smooth operation of administrative functions, and contributing to the achievement of...

  • Office Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Prostaff Holdings Full time

    {"title": "Office Administrator", "content": "Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Prostaff Holdings. The successful candidate will be responsible for managing all office administration and customer queries, capturing sales orders, and maintaining accurate customer and product data on our...

  • Administrative Coordinator

    1 week ago

    Johannesburg, Gauteng, South Africa Sidel Full time

    About the RoleSidel is seeking a highly organized and detail-oriented Field Administrator to join our team. As a Field Administrator, you will play a critical role in supporting our field service operations, ensuring seamless logistics coordination, and maintaining accurate records.Key ResponsibilitiesInitiate and process purchase orders for necessary...

  • Office Administrator

    6 days ago

    Johannesburg, Gauteng, South Africa Prostaff Holdings Full time

    {"title": "Office Manager", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Office Manager to join our team at Prostaff Holdings. The successful candidate will be responsible for managing all office administration and customer queries, capturing sales orders, and maintaining accurate customer and product data on our ERP...

  • Payroll Administrator

    4 days ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    {"Key Responsibilities": "Key ResponsibilitiesManage employee data on Sage 300, ensuring accurate and timely loading and termination.Configure payroll employee defaults, including Masterfile and Payroll System settings.Maintain employee lists and reports, with a focus on automation and efficiency.Process and verify banking details for payroll purposes.Load...

  • Internal Sales Consultant

    3 weeks ago

    Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    Job Summary:As an Internal Sales Consultant at Empire Recruitment, you will play a critical role in capturing orders from customers in a timely and accurate manner. Your primary responsibility will be to manage stock requirements to ensure that customer delivery dates are met. You will work closely with the Sales Representatives, Operations Team, and...

  • Project Manager

    6 days ago

    Johannesburg, Gauteng, South Africa No Sweat Work Media Full time

    Job SummaryWe are seeking a highly skilled Project Manager to join our team at No Sweat Work Media. The successful candidate will be responsible for managing key account projects and studio projects, ensuring timely delivery, and maintaining budget reconciliation.Key ResponsibilitiesAssist account leads in setting up documentation and approvals, including...

  • Administrative Coordinator

    3 weeks ago

    Johannesburg, Gauteng, South Africa Sense Beauty Official Full time

    About Sense Beauty OfficialWe are a dynamic and growing company seeking a highly motivated and organized Administrative Assistant to join our team. As an Administrative Assistant, you will play a vital role in supporting our business operations and ensuring the smooth day-to-day functioning of our office.Key ResponsibilitiesFinancial AdministrationAssist...

  • Transfer Coordinator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Energy At Work Full time

    {"h1": "Transfers Administrator Role at Energy At Work", "p": "We are seeking a detail-oriented and proactive Transfers Administrator to join our team in the property industry. This role involves managing the transfer process from start to finish, ensuring accuracy and compliance at every step. The ideal candidate will have a strong background in property...

Work Order Administrator

3 months ago

Johannesburg, Gauteng, South Africa Tsebo Group Full time

About Us:


Tsebo Facilities Solution is looking for a Work Order Administrator who will ensure that the work orders are restored within the specified SLA timeframe and close all calls timeously by providing value added customer service to Facilities users and by focusing on customer needs, contractors contractual obligations, and thereby ensuring customer satisfaction.


As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful.

We take responsibility of our customers' non-core activities outside of their expertise, empowering them to focus on their core business.

Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity.


Duties & Responsibilities:

Operational Delivery:

  • Update the priority on the Infor EAM system.
  • Assign calls to relevant service providers.
  • Note all relevant details and comments
  • Manage all calls daily via the work order status report.
  • Monitor all work orders and ensure that they are restored within the specified SLA timeframe
  • Follow up on outstanding jobs.
  • Raise PO's.
  • Provide feedback to Supervisor or Manager on daily issues.
  • Give clients feedback on progress of calls logged
  • Follow up with service providers on open calls
  • Release PPM's on the agreed date monthly and ensure that they are resorted in the month that they are due.
  • Assist in following up with quotation requests
  • Ensure compliance to the work order process

Service Provider Follow-up:

  • Follow up call progress with internal & external service providers
  • Report on poor performance.
  • Escalate calls which have reached 2/3 of their restore time allocation.

Customer Focus:

  • Work with teams to develop and maintain a customerfocused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
  • Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
  • Keep up to date with business objectives within the environment
  • Provide advice on general changes and compliance within the workplace management framework when required
  • Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
  • Attend to and resolve all customer queries timeously or escalate when necessary
  • Follow up and follow through on all queries timeously

Reporting:

  • Prepare all weekly/monthly reporting within set timeframes for submission to your manager and the client ie. daily/weekly/monthly report of calls logged and work orders created, PO reports, PPM reports etc.
  • Update and maintain all relevant records
  • Compile and prepare stats as and when required by your manager

Code of Conduct:

  • Undertake such other responsibilities as directed by Management that will drive sustainability.
  • Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
  • Take responsibility for one's own performance.
  • Promote TFS's & Hwawei's image and corporate citizenry through deliberate and coordinated activities.
  • Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position.
  • Ensure TFS ethical values are adhered to.

Skills and Competencies:

  • A customeroriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and timemanagement skills
  • Helpdesk Operator Experience
  • Knowledge of a Helpdesk Package advantage
  • Knowledge and understanding of SLAs
  • High degree of computer literacy (MS Word, Power Point, Excel)
  • Excellent Communication Skills and Relationship Management Skills
  • Excellent report writing skills
  • Problem solving and Analytical Skills
  • Financial and business acumen
  • Flexible wrt to working times i.e. working shifts
  • Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
  • Resilience: ability to cope with setbacks.
  • Ability to work unsupervised.
  • Selfdisciplined, motivated, energetic self starter with an exemplary work ethos.
  • Capability to interact with both internal and external customers at all levels.
  • Ability to maintain confidentiality.
  • Attention to detail with a methodical and structural approach.
  • Results focussed and professionalism
  • Ability to multitask
  • Ability to follow established procedures.
  • Ability to work under pressure.
  • Project a professional and competent image at all times when on duty.
  • Ability to resolve conflict.
  • A