Operations Manager

2 weeks ago


Centurion, Gauteng, South Africa Ram hand to hand couriers Full time

The Operations Manager is responsible for ensuring the smooth and efficient daily operations of his/her teams so that all incoming cargo is dispatched.


GENERAL REQUIREMENTS

  • Minimum of 3 years Supervisory / Management Experience
  • Computer Literacy
  • Excellent working knowledge of the RAM Management System
  • Good Knowledge of all the delivery procedures
  • Good understanding of the Handheld device & processes
  • Fluent in English (Read, Write and Speak)
  • Ability to interpret and write reports
  • Ability to manage your team's performance based on the performance data and reports available
  • Proficient on Microsoft Office
  • Excellent track record of leading and managing ± 20 people
  • Customer Centricity ability to liaise with customers as well as manage the customer experience
  • Driver's license and own transport
  • Fully Vaccinated

CRITICAL COMPETENCIES

  • Action orientated
  • Managing tasks
  • Building effective teams
  • Ability to direct team member's work
  • Ability to motivate team members to perform
  • Communication (listening)
  • Ability to effectively manage time
  • Detail orientated
  • Ability to embrace and adapt to change
  • Manage and resolve conflict
  • Approachability
  • Ability to keep composure under pressure

KEY PERFORMANCE AREAS

  • Vehicles are dispatched with handheld devices within the target period daily, on time and in accordance with service expectations.
  • Ensure couriers comply with the delivery of High Value parcels.
  • Oversee all recoveries.
  • Daily stock taking done with zero unaccounted stock and 100% stock balance.
  • Average consignments per vehicle are according to the targets set for the hub / team.
  • Deliveries are done according to the targets set for the hub (Non-Delivery %; First time delivery %; SLA and actions per hour)
  • Adequate quality control procedures for POD bag receiving and POD scanning as well as 100% correct documentation brought back by couriers.
  • Manage the number of consignments in hub more than 5 business days.
  • Collections are completed timeously on days 0 and
  • Maintain a customer satisfaction score above 3 over 95%.
  • Ensure driver behaviour scores are maintained above 90%.
  • Effective People Management practices (onboarding, performance management, employee engagement, culture, training, communication, time and attendance, and discipline) of all direct reports including ops officers.
  • Reporting and analysis. Ability to identify & resolve problems
  • Safe keeping of customer stock and adhering to all security related protocols.
  • Manage the service experience of receivers
  • Fleet of vehicles are cleaned and roadworthy at all times
  • Compliance with Health and Safety requirements, Internal Audit and Enacted Laws

Salary:
R15, R20,000.00 per month

Ability to commute/relocate:

  • Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

Experience:

Courier Industry: 3 years (required)

License/Certification:

  • Drivers License (required)


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