Customer Relationship Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Logic 360 Group Full time

The job represents a balanced customer relationship management effort involving sales and account management, product knowledge assistance, problem solving and solutions to the market.


Main duties include but are not limited to:

  • Responsible for the promotion and sales of tableware.
  • Responsible to understand the market and customers.
  • Responsible for achieving sales targets and the planned increase of market share via excellent customer service, appropriate sales and marketing activities and effective stock management.
  • Maintain a current knowledge of market conditions and competition.
  • Responsible to maintain and grow the dealer network for tableware.
  • Responsible to maintain and grow the end user network for tableware.
  • Set up and deliver sales presentations, product/service demonstrations and other sales solutions to customers and various decisionmaking audiences.
  • Establish and maintain ongoing rapport with existing and potential dealers and end users.
  • Appropriately communicate brand identity and corporate position to target markets.
  • Maintain an uptodate knowledge of competitor's products, services and solutions for comparison.
  • Develop new accounts, maintain current accounts and expand the tableware database of customers.
  • Responsible for weekly/monthly/quarterly sales data and reports.
  • Manage sales, margins, inventory levels, and purchasing to maximize profitability within tableware.
  • Develop rollout guides, training materials, and implementation plans for new products if and when needed.
  • Identify opportunity across various market segments and develop action plans to improve performance in all market segments.
  • Develop reports for evaluating the profitability of products.
  • Track performance on all SKUs for tableware
  • Develop sales and demand forecasts and actual sales analysis for the different market segments on a monthbymonth basis.
  • Develop a monthly promotional calendar to enhance sales and profits. Present promotional calendar for approval.
  • Conduct dealer visits to monitor product performance and make recommendations.
  • Build and maintain end user relationships and develop action plans to improve demand and sales within the end user market.
  • Manage supplier relationships to include purchasing, the negotiation of rebate programs, as well as, tracking, and billing for rebates.
  • Develop forecasts to ensure proper inventories are maintained in the warehouse.
  • Requirements
  • Grade 12 (or equivalent)
  • Essential
  • Relevant Diploma or tertiary qualification or an acceptable combination of education and experience Essential
years direct work experience in a similar capacity in the same or similar industries

  • 3 5 years strategic leadership ability to drive both short and longterm brand growth and profitability.
  • Experience in building and nurturing brands (highly desirable)
  • Driver's license
  • Excellent understanding of market and customer
  • Able to travel regularly.
  • Business acumen and good understanding of business processes and functions
  • Strong work ethic
  • Skills and experience:
  • Energetic and passionate about the brand
  • High level of energy and enthusiasm
  • Service delivery and outcomes driven.
  • High accuracy levels and strong attention to detail.
  • Strong communication skills for engaging at a senior level.
  • Strong administration skills.
  • Ability to meet tight deadlines.
  • Able to work individually and as part of a team.
  • Ability to contribute to setting and achieving of budgets.
  • Highly effective in building and maintaining customer and supplier relationships.
  • Superior Critical Thinking and Problem-Solving skills resourceful at achieving objectives/ results despite obstacles. Able to sort through complex data to identify the core issues and develop a plan of action to resolve them.
  • Strong communication and influence skills clear, concise, and persuasive in style.
  • Energized by an entrepreneurial environment not afraid to do things themselves to get things done. Comfortable making decisions with limited information and resources.
  • Selfreliant/proactive and has a pioneering spirit.
  • Takes initiative and followsthrough on commitments to achieve results.
  • Strong research skills
  • Analytical skills ability to convert analysis into insights, sustainable strategies, and actionable plans.
  • Ability to think creatively and innovatively.
  • Professional judgment and discretion that comes from years of experience in the field.

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