Head of Operations

2 weeks ago

Cape Town, Western Cape, South Africa Webhelp Full time

Job Advert

If you're a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining Concentrix as Head of Operations could be your calling.

We're a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We're on the hunt to find a leader to drive success Yodel team.

Based in our Cape Town office, this opportunity requires a well experienced and highly organised individual to lead your teams to deliver industry leading customer service.


If you're the type of person who takes note of people's key strengths and knows exactly how to use this to your advantage to help find solutions, then you're already ahead of the game.


A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for communicating and leading by example is sure to impress us.

We want someone who has excellent communication skills on all levels, someone who values and nurtures relationships.

What you will do in this role

  • Identify opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives
  • Ensure optimisation of best practice to deliver a best in class operation in all work streams
  • Manage budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered to
  • Develop, measure and report on key account objectives
  • Ensure change control framework is adhered and reported, feeding into the monthly invoice cycle
  • Support people objectives with regards to recruitment, training, quality and driving engagement
  • Ensure compliance framework standards and policies are met and adhered to
  • Communicate key messages within the campaigns by working with the management team and our ambassadors
  • Lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives

Your qualifications

Concentrix is a great match if you have:

  • 12 months' experience in a senior Operations Manager position
  • Excellent communication and negotiation skills
  • Experience in shaping and formulating operational strategic plans
  • Demonstrable experience of senior stakeholder management
  • The ability to deliver agreed programmes of work and embed initiatives for improvement
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

Concentrix is an equal opportunity employer

Eligibility to work


In accordance with the South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company's EE Plan.


Job Reference:
SA03097

  • Head - Fleet Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYCLOSING DATEREFERENCE NUMBERCS 78/23 extSALARYTCOE: R p.a.DEPARTMENTFleet ManagementDIRECTORATECORPORATE SERVICES Head - Fleet OperationsRequirements: B degree/BTech or an academic National Diploma equating to 360credits, combined with proven competence and experience.(Preferably in transportation, logistic or engineering field) Up to (8) years'...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa IIE Rosebank College Full time

    Rosebank College - Head of OperationsCampus/Business Unit:Cape TownDirect Reporting Line:Campus HeadJob Purpose:Direct management of academic operations delivery (admissions, assessments, and certification) and overseeing the management of academic operations programmes under the supervision of the Campus Head. The mandate includes managing the operational...

  • Operational Support: Head

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYInternal & ExternalCLOSING DATEREFERENCE NUMBERSS 57/23 ExtSALARYTCOE: R R1 633DEPARTMENTSupport Services (S&S)DIRECTORATESAFETY AND SECURITYHeadOperational SupportRequirements: An appropriate B Degree 8 years relevant experience in an administrative management,public safety management or public safety research environment A valid Code B driver's...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate international Full time

    The Head of Operations is the driving force behind our client's business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate back-office...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Netclinic Full time

    Exciting Opportunity: Netclinic Operations HeadNetclinic owns and operates a growing network of township primary care clinics in Cape Town. The network is managed by a Control Centre, based at Netclinic's Head Office in Ndabeni / Pinelands. We are looking to onboard an Operations Head, experienced with doing business in low income communities. The position...

  • Head - Security Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYCLOSING DATEREFERENCE NUMBERCS 100/23 extSALARYTCOE:R RDEPARTMENTFacilities ManagementDIRECTORATECORPORATE SERVICES Head - Security OperationsRequirements: Relevant B degree Five (5) to eight (8) years' relevant experience Experience working in a complex and large organisation Proven managerial experience Must be willing to work outside normal...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    HEAD OF OPERATIONSAre you looking for an opportunity to make a positive impact in Education and holistic wellbeing of impoverished children in South Africa?**An international non-profit school with a mission to prepare graduates to achieve upward economic mobility, demonstrate good citizenship and become empowered to realise their goals, dreams and human...

  • Operations Head

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce BPO Specialist Full time

    This is your chance to join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile. Carve out your place on our successful journey and secure your exceptional career growth protectory for the coming years by bringing your excellent BPO sales and management experience to complement our team.Our Cape Town operation has this exciting...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Pronel Personnel Consultants Full time

    Pronel PersonnelCape Town, South AfricaSenior8 to 10 yearsCost to companyFull TimeSkills: Operations ManagementLogisticsShippingFinancial ManagementIndustries: LogisticsDescription:An amazing opportunity has opened up for a Head of Operations at a Reputable Company based in Cape Town. Reporting to the CEO. Providing leadership, direction and driving...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Mass Staffing Projects Full time

    A large renewable energy company with offices around the world is looking for a Head of Operations - Installation and Construction.Join a firm with a reputation for excellent management, and recognised as a leader in their industry worldwide.Minimum requirements: Bachelor's degree in engineering or related discipline is preferred. Other degrees or...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa The Talent Experts Full time

    Head of OperationsCape TownMarket related Are you passionate about a meaningful job that elevates green and affordable energy around the world?_Is this you?Are you a qualified and experienced Engineer who enjoys managing multidisciplinary teams to deliver large scale complex technical projects successfully?What you'll be doing (and why you'll enjoy it)In...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity:What Your Day-to-Day Will Look Like:REQUIREMENTS:- Must have extensive _Telecommunications _experience within a BPO environment:- At least 3-5 years operational management experience on a Telecommunications campaign: Track record of success in delivering productivity and revenue growth. Demonstrated ability in business...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity:What Your Day-to-Day Will Look Like:REQUIREMENTS:- Must have extensive _Financial Services _experience in dealing with Vehicle finance within a BPO environment:- At least 3-5 years operational management experience on a financial services campaign: Track record of success in delivering productivity and revenue growth....

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Tracking Talent Full time

    A multinational Investment Management company is seeking a Head of Operations to join their Operations Department. This role is responsible for oversight and overall responsibility for the day-to-day operations of the business, including post trade settlements and private client administration across the equities, derivatives, and bond markets, locally and...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    SURGO has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They are headquartered in New York and has more than 37,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South...

  • Head Of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    About the role The Head of Operations will oversee and manage the overall operational strategy and execution across the entire Aparthotel portfolio. This role will involve leading an Operations team , ensuring that all operational functions are running smoothly and efficiently, and aligning operations with the company's strategic objectives. The ideal...

  • Co-head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa RisCura Full time

    Purpose of job:Co Head all Operational aspects of the Analytics Business within RisCura To work closely with the Head of the Analytics Business to ensure that the strategic vision and operational ability is aligned to achieve overall business objectives as well as new business initiatives. Manage key client relationships with professionalism and rigour...

  • Head: Operations and Governance

    2 weeks ago

    Cape Town, Western Cape, South Africa Santam Full time

    What will you do?A position of Head: Operations and Governance exists in Santam Group Sourcing & Transformation, a business unit in Santam.This role will be based at the Head Office in Tygervalley and reports directly to the Head: Group Sourcing and Transformation.The role is responsible for the overall management of Group Sourcing operations and governance...

  • Head of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    About the role The Head of Operations will oversee and manage the overall operational strategy and execution across the entire Aparthotel portfolio. This role will involve leading an Operations team , ensuring that all operational functions are running smoothly and efficiently, and aligning operations with the company's strategic objectives. The ideal...

  • Head of IT Operations and Infrastructure

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity:What being a part of the Sigma Family means for youMonthly, Quarterly and Annual awards with marvellous prizes.- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.Receive a tree in the Sigma Forest when you pass probation....