![Bidvest Facilities Management](https://envy-mag.com/img/c/bidvest-facilities-management.png)
Contact Centre Team Lead
2 weeks ago
ROLE PURPOSE
The main responsibility of the Team Leader is to actively monitor progress dispatched and update dates, as well as deal with any escalation in a prompt manner to expedite resolution.
MAIN OUTPUTS
- Key Roles:
- Continuously monitoring of agent schedule and unscheduled breaks
- Continuously monitoring of SLA targets
- 1st line support on all escalations received from our clients.
- Core Competencies:
- Monitoring of agent time management:
- Log in &log out times.
- Scheduled and unscheduled breaks
- To be able to effectively use the necessary systems to assess staff quality.
- 1st line support on all escalations received by our clients.
- Access issue
- No feedback from suppliers
- Other
- Monitor and manage the updates on the hourly dashboard that is on the escalation group for the provision of the summary of site with outages.
- Realtime update of LVD report with reason.
- Real-Time update of generator report
- Generator size
- Type
- On hire date and time
- Off hire date and time
- Managing of generators deployed to our sites:
- Change that ETA's are supplied and updated.
- Escalate all nonfeedback requests from the Supplier to the supplier management/escalation list.
- Escalate with Generator supplier of all connections not done within ETA given.
- Conduct quality checks:
- Monitoring of all open tickets are correctly categorised.
- Monitoring of regular updates on all BLV and LVD tickets.
- Ensure client wallboards are up and running 24/7
Knowledge / Qualifications and experience:
- Grade 12 with N6 and/or Trade Test Electrical.
- Excellent understanding of ATC processes and ATC system working. (2 years' experience)
- Computer packages essential.
- Good listening, verbal and written communication essential.
- Good product and process knowledge related to Facilities management, Plant Maintenance, CRM, Property Solution, HR, Supplier Chain, Soft Services and Workplace Services.
- Excellent/Good knowledge on Bidvest Facilities Management products.
- Thorough knowledge on most Bidvest Facilities Management systems essential.
- Experience in management report writing essential.
-
Team Lead Contact Centre
2 weeks ago
Centurion, Gauteng, South Africa Ntiyiso Consulting Group Full timeWho are we? Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga...
-
Customer Experience Centre Team Leader
2 weeks ago
Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full timeGauteng, Centurion**CLC is currently recruiting for a Customer Experience Centre Team Leader.The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and...
-
Call Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa HandPicked Recruitment Full timeMinimum requirements: Demonstrated success in managing contact centres Proven ability to work independently and efficiently manage a contact centre 10+ years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be...
-
Call Centre Agent
2 weeks ago
Centurion, Gauteng, South Africa SydSen Recruit Full timeGauteng, Centurion R R Commission Monthly Basic Plus Commission (Market related, Negotiable)Call Centre Agent - Irene, Centurion.About the Company:Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high tech consumer connectivity...
-
Team Lead
2 weeks ago
Centurion, Gauteng, South Africa Hello Group Recruitment Full timeJob Advert Summary:A Team Leader is a professional in charge of guiding, monitoring and leading an a team. They are responsible for motivating their team as well as inspiring positive communication within them so that they can work together toward achieving goals.HELLO Group is looking for an aspiring Accountant with Recon experiance to Lead a Team to...
-
Team Lead
2 weeks ago
Centurion, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_000994Listing status: OnlinePosition summary:Industry: IT & InternetJob category: TestingLocation: CenturionContract: PermanentRemuneration: Market RelatedEE position: YesIntroduction:Job description:KEY DUTIES AND RESPONSIBILITIES:- Responsible for planning, scheduling and prioritizing tests and resources while building and...
-
Customer Experience Centre Administrator
2 weeks ago
Centurion, Gauteng, South Africa Customer Loyalty Consultants Full timeCLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently recruiting for a Customer Experience Centre...
-
IT Team Lead
2 weeks ago
Centurion, Gauteng, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full timeIT Team Lead - Automated Testing - AA/EE - CenturionMinimum requirements:ISTQB - Foundation testing certification is a must.Relevant IT Tertiary QualificationTraining on Development and Testing IDE's. E.g. MS SQL Server, Visual Studio / Code, GITSpecific training on test automation and test automation techniques is a must. 5 years' relevant and practical...
-
Team Lead
2 weeks ago
Centurion, Gauteng, South Africa Career Circuit Full timeKey Duties and Responsibilities:Responsible for planning, scheduling and prioritising tests and resources while building and effectively supervising a diverse team of testers.Always seeking to continuously improve software quality, testing tools, testing processes and testing environments.Ensuring that a suitable and consistent testing methodology is...
-
Customer Experience Centre Administrator
2 weeks ago
Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full timeGauteng, Centurion**(Market related)CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently...
-
Call Centre Agent
2 weeks ago
Centurion, Gauteng, South Africa Only the Best Full timeSkills: Customer ServiceCustomer CareCustomer SatisfactionIndustries: InsuranceDescription:A leading insurance company is seeking Call Centre Agents for both their sales and customer service departments, based in Centurion.Minimum requirements: Must stay within a 30km radius of Centurion 6 months Call Centre experience Matric / Grade 12Company Description:A...
-
Customer Experience Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full timeGauteng, Centurion**(Negotiable)CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related...
-
Client Relations Centre Supervisor
2 weeks ago
Centurion, Gauteng, South Africa Sydsen Group (Pty) Ltd Full timeCliënt Relations Centre Supervisor in Automotive Industry - CenturionA Client Relationship Centre Division for the Automotive Industry is looking for a Supervisor to join their team based in Centurion.The primary responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting them with their cases.Supervisory...
-
Experienced Call Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa CLC Full time24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.Minimum requirements are:Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)Background in Insurance and/or Emergency Assist service industryExcellent...
-
Leads Qualifying Team Leader
2 weeks ago
Centurion, Gauteng, South Africa Momentum Life Full timeIntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeResponsible for creating sales or...
-
Readvertised: Team Lead
2 weeks ago
Centurion, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001036Listing status: OnlinePosition summary:Industry:IT & InternetJob category:TestingLocation:CenturionContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description: KEY DUTIES AND RESPONSIBILITES: Responsible for planning, scheduling and prioritising tests and resources while building and effectively...
-
Data Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full timePosition Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities: Coordinate...
-
Team Lead Data Science
2 weeks ago
Centurion, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001163Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Others: IT and TelecommunicationLocation:CenturionContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Tracker is looking for a talented and driven Team Lead Data Science to lead our data science team and help us deliver innovative...
-
Customer Experience Centre Administrator
2 weeks ago
Centurion, Gauteng, South Africa Customer Loyalty Consultants Full timeJob Purpose and Overview: To provide CLC as a business and Customer Experience Centre (CEC) with the necessary support in performing administrative duties including tasks relating to matters that impact CLC positively to assist and contribute to the smooth and efficient running of the Customer Experience Centre (CEC) and the CLC business. Qualifications and...
-
Call Centre Manager
2 weeks ago
Centurion, Gauteng, South Africa FSI Full timeWe are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:Must be available immediately Minimum 5 years experience as a call centre managerMinimum 8 years sales...