Client Success Manager

2 weeks ago

Century City, Western Cape, South Africa Entravision Communications Corporation Full time

Client Success Manager

Century City, Cape Town | Full Time


Entravision in Africa is an African online media and ad-technology business with a rich heritage in the African advertising industry.

For 23 years, the company has represented Africa's most prominent publishers and platforms and helped global brands reach connected consumers and drive business impact.

With a mission to connect brands to consumers, Entravision in Africa helps brands reach audiences at scale through its exclusive partnership with leading platforms like TikTok, Anzu, Boomplay, Triton Digital, and Smadex.

We're looking for individuals who are passionate about digital advertising and ready to make their mark. As a valued team member, you'll have the opportunity to shape the future of our South African operations.

We'd love to hear from you if you're excited about building connections and making a difference across South Africa's leading brands and agencies.

Take the first step towards an impactful journey by exploring this opportunity. Thank you for considering us

I

OBJECTIVES:


Smadex is our Mobile Growth Platform that powers performance, direct response, and brand advertising campaigns across in-app, mobile web, audio, and CTV.

With transparency and contextual targeting at its core, customers can rely on Smadex as a trusted partner to run privacy-centric advertising campaigns with optimized creative strategies to deliver performance.


  • As a Smadex Client Success Manager, you will be in a clientfacing role responsible for ensuring the best possible service delivery of campaigns.
  • Work closely with agencies and brands to address their needs and resolve client requests daily.
  • Gain a comprehensive understanding of the activity within the agency dashboard and use your technical knowledge and platform experience to monitor campaign performance according to clients' KPIs.
  • Provide support to clients based on industry best practices for media buying.
  • Client Success Managers are client facing and will deal daily and closely with agencies and brands to ensure the best possible service delivery of campaigns, as well as the resolve of client requests.
  • The CSM will have full overview and insight into the activity within the agency dashboard and with their

technical knowledge and platform experience, be able to monitor performance according to clients' KPIs and provide support based on best practices for media buying.


II. RESPONSIBILITIES

  • Manage and grow postsale client relationships with advertisers of all sizes.
  • Work as strong support with the agencies to facilitate smooth implementation of advertising campaigns.
  • Assist with strategies to grow client media spend on the platform, identify needs and measure progress.
  • Proactively lead product update discussions, educate brands and agencies on new and existing
products, and advise on best practices to drive optimal performance and ground-breaking campaigns.

  • Oversee campaign delivery, funding sources, revenue and identifying upsell opportunities with the
sales team.

  • Manage campaign bookings; from order generation to implementation.
  • Work on the Smadex platform and become proficient at branding and performance campaigns.
  • Assist clients with creative thinking and executing of advertising solutions.
  • Proficient in campaign management, setting up and optimization. Analyze campaign performance data
to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offering.

  • Manage and monitor campaigns for Key Clients (Mobile Apps) on a regular basis, striving to
consistently refine tactics and produce exceptional results for our CPI and CPA campaigns.

  • Test and filter out the best sources to work for a successful media buying experience whilst reaching
the client's KPIs.

  • Detect growth opportunities and arbitrage to improve performance for each client and across portfolios.
  • Provide regular reports to Managers regarding performance, compliance, and growth suggestions.
  • Manage the African team performance and job satisfaction.
  • Oversee the campaigns ́ success in the African region.

III

PERFORMANCE INDICATORS:

  • Accomplish the client's expectations related to the campaign performance.
  • Maintain team satisfaction and motivation while acting as the main Ad Operations support in Africa for
Smadex.

  • Reach the internal team revenue goals.

IV.

PERSONAL SKILLS, ATTRIBUTES & QUALIFICATIONS:

  • 3+ years of experience in account/campaign management and client services role in a digital marketing agency or media business
  • You must have worked on and be highly skilled on platforms like Google Analytics, DV360, FB Business Manager, Twitter for Business, etc.
  • Experience in working with Excel and Data Analysis
  • Excellent written and verbal communication skills
  • Excellent project management skills
  • Collaborative and Teamworkcentric
  • Proactive attitude with excellent organizational and analytical

  • Student Success Coordinator

    2 weeks ago

    Century City, Western Cape, South Africa Educor Full time

    Student Success Coordinator (JB3421): Century City, Cape Town, Western Cape - EducationStudent Success Coordinator (JB3421)Century City, Cape TownMarket RelatedThe Student Success Coordinator is a customer service function relating to customer care.Educational requirements:Grade 121-2 years of customer service/contact center or education-related positionsMS...

  • Senior Client Partner

    2 weeks ago

    Century City, Western Cape, South Africa Entravision Communications Corporation Full time

    Entravision 365 Digital is an African online media and ad-technology business with a rich heritage in the African advertising industry. For 23 years the business has represented the largest publishers and platforms in Africa and have helped global brands reach connected consumers and drive business impact.With a mission to connect publishers to brands, and...

  • Manager

    2 weeks ago

    Century City, Western Cape, South Africa Mazars Careers Full time

    If you have the right experience, want to work for a key player in the industry and have the drive to succeed and to build the next step in your career, then we would love to hear from you.Duties and Responsibilities: Process and reconcile monthly client transactions from source documents Review monthly client transactions Produce monthly management account...

  • Retention Manager

    2 weeks ago

    Century City, Western Cape, South Africa Magnus Marketing Full time

    Magnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Retention Manager to...

  • Conversion Manager

    2 weeks ago

    Century City, Western Cape, South Africa Magnus Marketing Full time

    Magnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Conversion Manager to...

  • Key Account Manager

    2 weeks ago

    Century City, Western Cape, South Africa Magnus Marketing Full time

    Magnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Key Account Manager...

  • Operations Manager

    2 weeks ago

    Century City, Western Cape, South Africa Impact Business Partnerships Full time

    About HeraSmart:HeraSmart was born out of a belief and purpose that we can do things better in the space of BPO (Business Process Outsourcing). We moved from having a name HeraSmart in late August 2023 to a new exciting office for 360 people by the end of September. We're now on an accelerated recruitment drive, having won our first American client within a...

  • Senior Manager

    2 weeks ago

    Century City, Western Cape, South Africa Mazars Careers Full time

    To keep pace with Mazars' international sustainability success, evolving regulation and market sentiment, Mazars in South Africa is seeking an experienced sustainability senior manager to join our team. This role presents an excellent opportunity to grow your career whilst helping our clients navigate and positively contribute to the sustainability agenda....

  • Account Manager

    2 weeks ago

    Century City, Western Cape, South Africa Zhero Full time

    A successful international IT company based in Century City is looking to hire an Account Manager who is responsible for maintaining client relationships.Responsibilities will includeClient Liaison Schedule and run account management meetings with clients dedicate in your assigned client base. Client checkin calls to maintain relationships Feedback and...

  • Service Delivery Manager

    2 weeks ago

    Century City, Western Cape, South Africa Motivity (PTY) Ltd Full time

    Overview of the Role:Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The key responsibilities of the...

  • Business Sustainability-senior Manager

    2 weeks ago

    Century City, Western Cape, South Africa Mazars Careers Full time

    To keep pace with Mazars' international sustainability success, evolving regulation and market sentiment, Mazars in South Africa is seeking an experienced sustainability senior manager to join our team. This role presents an excellent opportunity to grow your career whilst helping our clients navigate and positively contribute to the sustainability agenda.We...

  • Sales Manager

    2 weeks ago

    Century City, Western Cape, South Africa Magnus Marketing Full time

    Magnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Sales Manager to lead...

  • Service Manager

    2 weeks ago

    Century City, Western Cape, South Africa Ecowize Full time

    Ecowize is looking for a skilled and competent Service Manager to join the Pest Control and Hygiene division in Cape Town. The purpose of the role is to provide technical support and leadership to all service colleagues within the division and to ensure that the highest quality of customer service is provided for all the delivery systems within the division....

  • Managing Director

    2 weeks ago

    Century City, Western Cape, South Africa Impact Business Partnerships Full time

    About us:HeraSmart was born out of a belief and purpose that we can do things better in the space of BPO (Business Process Outsourcing). We moved from having a name, HeraSmart, in late August 2023 to a new exciting state of the art space for 360 colleagues by the end of September. We're now on an accelerated recruitment drive, having won our first American...

  • Product Manager

    2 weeks ago

    Century City, Western Cape, South Africa BYTE ORBIT Full time

    The product manager is responsible for identifying the customer needs and the business objectives that a product will fulfil. They are responsible for articulating success metrics and rallying a team to turn that vision into a reality. They are also responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products...

  • Technical Facilities Manager

    2 weeks ago

    Century City, Western Cape, South Africa Cosmopolitan Recruitment Full time

    Position SummaryTo provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction. To ensure outputs are maintained as per SLAKey Accountabilities:Manage technical maintenance field work Ensure staff are fully conversant with publications governing standards in order to ensure compliance with...

  • Technical Facilities Manager

    2 weeks ago

    Century City, Western Cape, South Africa Cosmopolitan Recruitment Full time

    Position SummaryTo provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction. To ensure outputs are maintained as per SLAKey Accountabilities:Manage technical maintenance field workEnsure staff are fully conversant with publications governing standards in order to ensure compliance with...

  • IT Manager

    2 weeks ago

    Century City, Western Cape, South Africa Alison Ochse Consulting Full time

    Our client, a mid-sized direct sales company and a well-established household name has been proudly contributing to South Africa for over 50 years. An opportunity has become vacant for an IT Manager in their Support Centre in Century City whereby you will report directly to the executive management team of the company.Purpose of the Position To manage the IT...

  • Technical Facilities Manager

    2 weeks ago

    Century City, Western Cape, South Africa Cosmopolitan Recruitment Full time

    Job TitleTechnical Facilities Manager: ElectricalDivisionReporting toKey Account ManagerPosition SummaryTo provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction for the entire client contract and sites. To ensure outputs are maintained as per SLA.Key Accountabilities/ Principal...

  • Academic Manager

    2 weeks ago

    Century City, Western Cape, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - EducationAcademic Manager (JB2629)Century CityNegotiableThe Academic Manager (AM) is responsible for the academic operations portfolio. Through the leadership and management of the academic team, the Academic manager is accountable for the programme management, assessment management, the management of quality assurance...