Brand Manager

2 weeks ago


East London, Eastern Cape, South Africa Gazelle Creek Technologies Full time

Responsibilities

  • Champion opportunities to consistently Improve the "Brand" experience
  • Drive customer retention, and switch from competitor brands
  • Map the customer journey and identify opportunities to proactively intervene on the client's behalf
  • Guide team in effective resolution of customer and brand related issues/queries and handle any escalations
  • Develop listening points in the customer journey, define and segment the customer base.
  • Develop varying strategies to address segmented customer needs based on their progress on the adoption curve, defend the existing customer base and identify opportunities for continuous improvement
  • Test new strategies for driving customer value
  • Develop and implement customer experience strategies,
  • Reviewing and pulling insights from analytics and data
  • Segmenting customers and audiences into meaningful groups

Qualification

  • 3 Year degree
year's experience in managing Consumer brands

Salary:
R25,000.00 per month

Ability to commute/relocate:

  • East London,

Eastern Cape:
Reliably commute or planning to relocate before starting work (required)
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