Junior Area Manager

2 weeks ago

East London, Eastern Cape, South Africa Herotel Full time
Applications are invited for the above-mentioned position to be based in East London

Key Performance Areas would include, but are not limited to:

Leadership and management of the following functions:

  • Provide oversight for the District office, satellite offices promoting the Herotel values and culture with all staff based in the District as well as direct reports (reception, admin assistants etc.)
  • Support, motivate and give feedback to the crossfunctional team on customer services, growth opportunities, field operational challenges and sales opportunities.
  • Assist HR and HSE with all staff related matters.
  • Provide authentic leadership to direct reports and support local teams.

Market Development:

  • Expand the customer base by identifying new customers and developing and implementing strategies to attract and keep customers.
  • Increase customer education and identify local opportunities for sales and marketing in each area.
  • Actively target areas that underperform.
  • Involvement in activations.
  • Evaluate and provide feedback on successful marketing initiatives.
  • Identify and set up new offices to support the projected targets.

Maintain and enhance brand reputation:

  • Ensure that all marketing materials, communications, and customer interactions are consistent with our brand's values.
  • Oversight on the quality of the services we offer and making sure these meet or exceed customer needs.
  • Provide excellent customer service by promptly addressing any customer issues and going above and beyond to meet the customers' needs.
  • Ensure daily review of any customer impacting events in the area and provide support and plan local initiatives.
  • Active social media presence on local community groups monitoring brand mention and reviews.
  • Input on employees training so that they represent the brand in a positive and professional manner and are knowledgeable about the brand's values and offerings.
  • Active participation in community events and structures to promote the Herotel Brand.
  • Demonstrate a commitment to social responsibility by supporting charitable causes or community initiatives.

Identify growth areas:

  • Identify WIRELESS and FIBRE growth areas within the District for presentation to the Regional Level 3 Team.
  • Engage on fibre expansion projects (MDU site visits, agreements, Body Corporate meetings, Municipalities).
  • Assist with and actively monitor landowner agreements and real estate contracts.

Installations and Field Support:

  • Assist with planning capacity in line with Commercial forecast as provided by the Regional Team.
  • Provide constant feedback crossfunctionally on customer acquisition based on target projections.

Area office management:

  • Maintaining the standards in the office as well as supervising basic administrative functions for office support staff.
  • Executing discipline and reporting for all crossfunctions operating within the area.
  • Maintaining behaviour and culture within HR and HSE guidelines.
  • Provide feedback to the Regional Level 3 Team on systems that need attention and where there are backlogs in supply chain management and field operations.

Inventory:

  • Oversight on stock levels in line with forecast.

HSE:

  • Oversight on adherence of all staff to HSE activities and ensure that staff safety is maintained.
  • Supervision / management experience is required.
  • Sales experience and a proven track record of driving sales would be advantageous.
  • Strong communication skills with the ability to motivate and inspire teams to achieve goals.
  • Must be able to think strategically and develop plans to achieve their goals.
  • Should be able to analyse data, identify trends and make decisions based on that information.
  • Strong focus on customer service and be able to develop strategies to improve customer satisfaction at each location.
  • Experience in developing and implementing sales and marketing strategies to drive growth.
  • Must be able to identify problems and develop solutions to address them.
  • Need to have strong critical thinking skills and be able to make decisions quickly and effectively.
  • Ability to adapt to changes in the business environment and adjust plans accordingly.
  • Strong interpersonal skills are important, and an Area Manager must be able to build relationships with employees and customers.
  • An area manager must be able to manage their time effectively and prioritize tasks to meet deadlines and to achieve goals.
  • Creating brand awareness and an understanding of our product offerings
  • Ability to work crossfunctionally with other departments.
- a Valid driver's license is essential, and travel is a requirement for this position.

Qualifications:

  • Grade 1
  • Specialized qualifications would be an advantage
-
PLEASE NOTE:_

Job Type:
Permanent

Salary:
From R1.00 per month

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