Store Manager Sheet Street
2 weeks ago
Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Qualifications:
Grade 12 3 Years' of Store or Assistant Store Management experience preferably in a similar style of retail store.
Sales & service management. Budgeting. You are proficient in MS Office Communication skills. Retail trade.- Brand, customer & product understanding.
Responsibilities:
Stock Management:
Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
Oversee the overall maintenance of the stockroom to meet housekeeping standards. Authorize write-offs, breakages, recalls, and returns.Sales Growth & Profitability:
Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
Risk Management:
Conduct compliance checks through defined processes (e.g.
admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.
Customer Experience Management:
Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.
Leadership & Development:
Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Recruit, administer & manage performance in accordance with company policies and procedures.
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