Salesforce Business Analysis Team Lead

2 weeks ago

Cape Town, Western Cape, South Africa BlueSky Full time

BlueSky is Africa's largest Salesforce partner, and is growing rapidly across all of our lines of business


Our ambition is to be the largest and best cloud technology consulting business on the African continent in the next 4 years.


Our Salesforce Business is our largest and most-established business unit, and we have an opportunity for a Salesforce Business Analysis Team Lead to lead one of our Telco, Media and Technology delivery teams and provide technical and interpersonal leadership to colleagues and customers.


You will be able to drive and recommend meaningful solutions to challenging problems across varied clients, while taking advantage of BlueSky's leadership development program and accelerated growth to ensure your career growth matches the growth of the business.


The Team Lead, or Command Pilot - SF Telco and Media Industry, serves as a central point of contact/escalation for concerns related to BlueSky employees that need to be escalated for management's attention.

In addition, he/she will provide support to the team through regular check-ins, mentoring and coaching. The Manager is also involved and responsible for assisting senior managers in defining and executing organisational strategies and policies.

Responsibilities:

  • Listening to and acting on team members' feedback
  • Hold biweekly checkins with team members/Team Coordinators
  • Ensure that a minimum of one meeting has been held with each team member/ Team Coordinator every month
  • Ensure that checkins are documented and distributed to the management team.
  • Provide support to the team through coaching and mentoring
  • Escalate any concerns/issues to the relevant manager or department (e.g., HR department)
  • Act as point of contact for the client in instances where the senior manager is not available
  • Ensure that all concerns have been escalated and notify the affected team member/s that management is attending to their concerns
  • Assisting with the career planning and performance management of staff members
  • Monitoring team members' participation to ensure training and expertise is put to use and assess if additional training is needed
  • Ensuring the team has the necessary certifications required to cover the functional offering to clients
  • Creating reports to update the company on the team's progress and distributing reports to the appropriate managers
  • Delegating duties within the team
  • Assigning staff to take point on key client accounts for better ownership and client engagement
  • Keeping abreast with the changes and innovations of the Salesforce offering and passing these onto team members
  • Being aware of the deadlines and commitments for the team and ensuring all members remain productively engaged
  • Drive consistent personal and team compliance to processes (specifically Timesheet policy, BlueSky business processes and staff allocation that enables the successful delivery).
  • Assist in the defining and executing of organisational strategies
  • Assist in the defining and implementing of organisational policies

Key Competencies

  • Strong interpersonal skills, including the ability to work well with people from different disciplines with varying degrees of technical experience in the functional area, and show competence in a clear, concise and tactful manner;
  • Strong communication capabilities verbal and written with key stakeholders, management, clients, peers and team;
  • Proficient understanding of Salesforce solutions and the consulting business processes and functions;
  • Adaptability and flexibility to manage deadline pressures, ambiguity, inevitable constraints of time and resources and the fluidity of project uniqueness and change;
  • Ability to negotiate consensus amongst diverse groups and impact the activities of others not in own reporting structure;
  • Conceptual, analytical thinking and decision making skills
  • A strong EQ capability need to have the trust of your colleagues as well as respect as a leader
  • Difficult conversations be able to initiate difficult conversations
  • Build strong relationships with clients and colleague alike work with clients and ensure a positive sentiment regarding BlueSky services
  • Positive influence with their team members in an influencing manner, to guide and mentor them with their work as well as career aspirations
  • A systematic and organised approach to working with highly developed 'finisher' traits owns the aspect of all work within the respective team
  • Familiar with SLA and support processes and innovations within the Operations area, and can advise as well as support the creation and implementation of other SLA processes within the client base and prospects
  • High energy & positivity
  • Good management and leadership qualities

Requirements:

  • Minimum work experience: 4 years of professional Salesforce administration and analysis experience
  • Selfmotivated and creative
  • 3 completed Salesforce Certifications

Beneficial

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