Salesforce Platform Manager

2 weeks ago

Cape Town, Western Cape, South Africa Collinson Full time

Permanent

Cape Town - Hybrid

Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

The Role

As the Salesforce Platform Manager at Collinson Group, your role is pivotal in overseeing and enhancing the health, development, implementation, and ongoing optimisation of the organisation's Customer Platform, ensuring its scalability on a global level. This comprehensive responsibility involves managing various aspects of the platform such as its functionality, maintaining data integrity, enhancing user experience, and ensuring seamless integration with other components in our platform ecosystem.

Your role demands close collaboration with various internal teams, including product, data, marketing, regional teams, and operations. This is to guarantee that the platform effectively addresses their requirements for engaging customers, managing leads and customer lifecycle, and facilitating robust data analysis. This necessitates a profound understanding of several key areas: Customer Relationship Management (CRM), Customer Data Platform (CDP), Loyalty Cloud (SFLM) identity resolution, privacy considerations, personalisation strategies, decision-making processes, and recommendation systems.

Key Responsibilities

  • Develop deep expertise in utilised Salesforce modules, including learning existing architecture, integrations, and automation to be able to support, maintain and enhance the platform
  • Become an expert in our business processes to develop and improve Salesforce powered solutions
  • Define and create a suite of APIs for core business functions
  • Build and maintain custom applications on the SFDC platform, including data models, business logic, user interface, and workflows
  • Provide production support and troubleshooting
  • Generate training materials to ensure consistent onboarding and easy adoption
  • Perform testing of new functionality and SFDC seasonal releases
  • Perform Salesforce administrator functions such as user management, profiles, roles, permissions, validation rules, assignment rules, queues, licenses, etc.
  • Create reports in SFDC to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data

Knowledge, skills and experience required

  • 4+ years' experience administering and configuring a Salesforce environment with deep knowledge of the declarative (point and click) capabilities or comparable experience as a "Super User" or "Product Owner" of similar Salesforce functionality
  • Experience designing and implementing new modules and business processes
  • Knowledge of established Salesforce standards, best practices and platform features
  • Salesforce Administrator Certification
  • Salesforce Platform Builder Certification
  • Experience with Lightning App builder a plus
  • Expertise building workflows using standard workflow functionality and advanced process automation
  • Experience supporting complex orgs with customisations
  • Demonstrated mastery of Salesforce Data Loader and mass upload processes
  • Demonstrated expertise leveraging Salesforce debugging functionality and other Dev Console tools
  • Knowledge of App Exchange and Hyperforce.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.

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