Customer Success Executive
2 weeks ago
Job Description:
Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
Client Servicing
- Maintain an accurate, complete, uptodate and insightful client business profiles to be shared with senior management
- Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
- Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
- Communicate client needs to appropriate team members
- Provide "in office" research, administrative and operational support to senior staff
- Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
Functional / Technical:
- Integrate multiple data sources to answer business issues
- Perform quality checks on all reports for alignment to request, accuracy and correctness
- Ensure standard operating procedures within area of responsibility are observed
- Recommend improvements in work processes within area of responsibility Typical Position
Pre-requisites:
- BA / BS Required
- Fresh Graduate or 1 to 2 years of working experience
- Entry level knowledge of statistics
All your information will be kept confidential according to EEO guidelines.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population.
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Our commitment to Diversity, Equity, and Inclusion
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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