Customer Success Manager

1 week ago

Johannesburg, Gauteng, South Africa Temenos Full time

ABOUT TEMENOS
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
We serve over 3000 banks from the largest to challengers and community banks in 150+ countries.

We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.


THE ROLE


This role is to deliver exceptional customer service, balanced with commercial sensibility such that customers become and remain advocates of Temenos.

At its heart, this role is to ensure that the customer experience is exceptional, proactive and focused on business outcomes meeting agreed measures.

Reporting to the Customer Success Director, the Customer Success Manager focuses on ensuring optimal outcomes for our customers and growing our commercial relationship.

The role is a key contributor in developing and implementing sales strategies with senior management.

OPPORTUNITES

  • You will develop relationships with senior managers/executives in the banking and financial services industry, in particular our existing customers, to advocate and promote TEMENOS products and services, and to achieve their business outcomes while balancing commercial awareness and sensibility.
  • You will execute complex sales campaigns, coordinating internal bid teams, executing sales strategy for each opportunity.
  • You will provide accurate forecast information through T-Force (our Salesforce tool).
  • You will take a leading role in major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review in line with the major incident management process.
  • You will have a good understanding of what Customer Journey and Customer Journey Mapping is.
  • You will understand the concept of Customer Advocacy.
  • You will formulate strategies for increasing NPS.

REQUIREMENTS

  • You should have a proven record of accomplishment of Customer Success and achievement of targets in the banking and financial services sectors, and substantial relevant experience within the same domain (4 years or more).
  • You should have at least 4 years' experience in dealing with people at all levels within an organization and show and demonstrate skills with key decision makers.
  • You should have an understanding of banking operations and relevant processes (front, middle, back office), thorough understanding of IT processes and implementations from both functional and technical perspectives.
  • You should preferably have a university education in relevant business disciplines or relevant experience.
  • You should have effective communication, presentation, and interpersonal skills. International exposure and ability to be deployed across region as required so ideally English and French language skills. French ideal but not essential.

SKILLS
-
Care about stablishing interest, trust and credibility towards our clients, but also your internal stakeholders.
-
Commit to excellent customer service.
-
Collaborate to maintain the highest standards of Temenos through self-motivation, ambition and focus. Be a truly Temenosity ambassador
-
Challenge yourself to keep Temenos at its highest level in the market.

  • Manager, Customer Success

    1 week ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Manager, Customer SuccessWe're your dream Customer Success TeamCustomer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team's customer base, assisting with Mimecast...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa FM:Systems Full time

    Customer Success Manager - IT or Software background preferred.**FM:Systems provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Jem Full time

    Join Jem as our Customer Success Manager.One of Jem's core principles is 'Customer Obsession'. One of the reasons our customers stay with Jem is our support teams. Customer Success Managers build and manage these relationships through proactively creating the best possible customer experience. We're looking for a dynamic, self-driven individual who will...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Darktrace Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Headquartered in Cambridge, UK,...

  • Customer Acquisition Acquisition

    1 week ago

    Johannesburg, Gauteng, South Africa Success Promotions Full time

    Our cutting-edge, hands-on training program will provide you with the tools you'll need for success; don't miss out on this amazing opportunityBenefits of joining our team: Excellent training that is 100% handson Top performer incentives such as amazing travel opportunities, rapid advancement and so much more A fun and encouraging work environment No...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Diligent Corporation Full time

    About UsDiligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Humanstate Full time

    What are we?PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States.We are a market leader in the real estate payment sector and come to work to create and...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa GCI Wealth Full time

    Wealthbit is currently looking for a Customer Success Manager with previous experience in the information technology industry.We build finance products to simplify financial planning for everyone. This is the Wealthbit platform, an app that helps people understand how to build a financially secure life while living the life they want, achieving their life...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Solid Systems Full time

    About us:We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we're constantly improving the tools and methods we use.We offer a wide range of services across South Africa and UK, which...

  • Customer Success Account Management

    1 week ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    The Customer Success Account Management role is a People Leader role.This individual develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business...

  • Team Manager, Customer Success

    1 week ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    The Manager, Customer Success is a key member of the EMEA Customer Excellence organisation.Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence.The SaaS business model relies on customer's renewing, buying more services and becoming advocates,...

  • Customer Success Account Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Enterprise Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa CyberArk Full time

    Date: Jul 4, 2023- Location: South Africa, Johannesburg- Job Category:Department: Customer SuccessAbout CyberArkAs the first Enterprise Customer Success Manager in South Africa at CyberArk, this is an exciting role for someone looking to drive and build key relationships with customers in this region It will be your responsibility to work proactively with...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Prime Reason Full time

    The Role Essential functions**: Collaborate with Sales to align on outcomes customers expect from their subscription purchase. Develop a digital journey to drive outcomes. Develop a success plan that includes critical action to ensure expected outcomes. Provide an effective onboarding and ongoing service checks and take appropriate actions Assist customers...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Solid Systems Full time

    As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients' business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless...

  • Customer Success Account Management

    1 week ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Sr. Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa SAS Full time

    :Nice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Believe Resourcing Full time

    Join our clients global Revtech company and shape the future of Revenue OptimisationAbout the role:As a customer Success Manager, you will be the key link between clients and the internal team. This role involves understanding client needs, developing and facilitating the effective implementation of digital strategies, and leveraging our clients Marketing...

  • Sr. Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Senior Customer Success Manager- The legends in customer success.The Senior Customer Success Manager is a key member of the EMEA Customer Excellence organisation.Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence.- The SaaS business model relies...