![CyberArk](https://media.trabajo.org/img/noimg.jpg)
Enterprise Customer Success Manager
2 weeks ago
Date:
Jul 4, 2023- Location: South Africa, Johannesburg- Job Category:
- Department: Customer Success
About CyberArk
As the first
Enterprise Customer Success Manager in South Africa at CyberArk, this is an exciting role for someone looking to drive and build key relationships with customers in this region It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment.
You will be a trusted advisor on security best practices and play a key role partnering with sales, SEs and Professional Services to ensure customer needs are met.
Responsibilities:
- Establish a trusted adviser relationship with your customers and drive key relationships
- Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
- Ensure product implementation is completed successfully
- Work closely with the customer to create, define and review success criteria
- Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
- Monitor customer support tickets to ensure SLAs are met
- Track product adoption to ensure high retention rates
- Define success plan for atrisk customers and execute in collaboration with functional team
- Work closely with sales team on contract renewal, upsell, and crosssell opportunities
- Ability to manage complex customer relationships that may extend across multiple products and regions
Requirements:
- 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
- Excellent communication, interpersonal skills and self
- Experience working with large enterprise customers (Executive level, CXO)
- Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
- Knowledge of the various technologies such as Windows, Unix/Linux OS, Oracle/SQL databases, LDAP directories, etc
- An understanding of security concepts and the development of security roles within organizations
- Ad hoc travel when require
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa FM:Systems Full timeCustomer Success Manager - IT or Software background preferred.**FM:Systems provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Diligent Corporation Full timeAbout UsDiligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from...
-
Customer Success Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Johannesburg, Gauteng, South Africa Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Headquartered in Cambridge, UK,...
-
Sr. Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Mimecast Full timeSenior Customer Success Manager- The legends in customer success.The Senior Customer Success Manager is a key member of the EMEA Customer Excellence organisation.Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence.- The SaaS business model relies...
-
Manager, Customer Success
2 weeks ago
Johannesburg, Gauteng, South Africa Mimecast Full timeManager, Customer SuccessWe're your dream Customer Success TeamCustomer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team's customer base, assisting with Mimecast...
-
Customer Success Executive
2 weeks ago
Johannesburg, Gauteng, South Africa Cisco Systems Full timeThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco's transformation to software subscription, Customer...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa SurTech Full timeDiligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Jem Full timeJoin Jem as our Customer Success Manager.One of Jem's core principles is 'Customer Obsession'. One of the reasons our customers stay with Jem is our support teams. Customer Success Managers build and manage these relationships through proactively creating the best possible customer experience. We're looking for a dynamic, self-driven individual who will...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Headquartered in Cambridge, UK,...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Temenos Full timeABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with...
-
Customer Acquisition Acquisition
2 weeks ago
Johannesburg, Gauteng, South Africa Success Promotions Full timeOur cutting-edge, hands-on training program will provide you with the tools you'll need for success; don't miss out on this amazing opportunityBenefits of joining our team: Excellent training that is 100% handson Top performer incentives such as amazing travel opportunities, rapid advancement and so much more A fun and encouraging work environment No...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Humanstate Full timeWhat are we?PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States.We are a market leader in the real estate payment sector and come to work to create and...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa GCI Wealth Full timeWealthbit is currently looking for a Customer Success Manager with previous experience in the information technology industry.We build finance products to simplify financial planning for everyone. This is the Wealthbit platform, an app that helps people understand how to build a financially secure life while living the life they want, achieving their life...
-
Customer Lifetime Success Manager
4 weeks ago
Johannesburg, Gauteng, South Africa Philips Full timeJob TitleCustomer Lifetime Success Manager (IGT) METAJob DescriptionIn this role, you have the opportunity to make life betterLooking at the challenges today the world is facing Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for...
-
Customer Lifetime Success Manager
1 month ago
Johannesburg, Gauteng, South Africa Philips Full timeJob TitleCustomer Lifetime Success Manager (IGT) METAJob DescriptionIn this role, you have the opportunity to make life betterLooking at the challenges today the world is facing Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Solid Systems Full timeAbout us:We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we're constantly improving the tools and methods we use.We offer a wide range of services across South Africa and UK, which...
-
Customer Success Account Management
2 weeks ago
Johannesburg, Gauteng, South Africa Microsoft Full timeThe Customer Success Account Management role is a People Leader role.This individual develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business...
-
Team Manager, Customer Success
2 weeks ago
Johannesburg, Gauteng, South Africa Mimecast Full timeThe Manager, Customer Success is a key member of the EMEA Customer Excellence organisation.Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence.The SaaS business model relies on customer's renewing, buying more services and becoming advocates,...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Solid Systems Full timeAs the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients' business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless...