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Technician: General

3 months ago

Midrand, Gauteng, South Africa Mustek Full time

Purpose:

The Technician is responsible for the servicing, testing and repairing of computer equipment.

This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.

The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

  • Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
  • Complete work within the turnaround time of less than two days.
  • Maintain work rate at above 90% of SLA.
  • Maintaining a rework rate of below 3%.
  • Follow the correct test process for international brands.
  • Log test results on the job management system.
  • Accept repairs on job management system immediately after removing the item from the customer store.
  • Follow up with clients awaiting feedback and update the notes on job management system. Update the client on the job progress.
  • Return 100% of test stock to service stores within 2 days from receipt.
  • Complete applicable forms, such as fault reports, daily.
  • Assist the production line with assembly and quality checking (QC) as needed.
  • Communicate with clients in a friendly and professional manner as representative of Mustek.
  • Maintain a professional image with the necessary attention to being clean and neatly dressed.

Qualification and Experience:

  • Matric
  • CompTIA A+
  • N+ (preferred)
  • 2 years' experience as a technician
  • Driver's license (preferred)

Skills and Knowledge:

  • Good knowledge of internal quality procedures
  • Knowledge of ICT industry
  • Product offering software and hardware technical knowledge
  • Technical skills
  • Problem solving skills (analytical)
  • Good communication skills (verbal and written)